Salesforce Service Cloud Reviews

Best-in-class CRM and support solution

Comments: It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

Pros:

Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.

Cons:

I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.

User friendly

Comments: My personal experience has been overall positive.

Pros:

The reliability to be able to depend on the service in real time.

Cons:

I don’t have access to use the full capability. But from what I have used no cons.

Many features and ability- but required long time to study

Pros:

It was very easy to use many for contact management in addition to plug-ins that existing

Cons:

Reporting and use plug-ins or customise. The experience was much more difficult.

Efficient and Comprehensive Service Management

Comments: My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.

Pros:

Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.

Cons:

The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it

It accelerates customer service and personalizes case management

Comments: Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Pros:

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Cons:

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

Councils use of service cloud

Comments: Has been an excellent way to transform business processes and modernise our technology stack.

Pros:

Versatility to use for different requirements. Preconfigured solutions for our purposes

Cons:

Very difficult to move away. Cost is high.

A bit of an investment, but well worth it if fully utilized.

Comments: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Pros:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Cons:

The upfront cost is more than other programs.

Alternatives Considered: HubSpot Marketing Hub, Amazon S3 and SAP Concur

Reasons for Switching to Salesforce Service Cloud: This software seemed more comprehensive, customizable and is the CRM standard.

Salesforce - A must for CRM

Comments: Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Pros:

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Cons:

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Alternatives Considered: HubSpot CRM

Reasons for Switching to Salesforce Service Cloud: We chose Salesforce over Hubspot due to its reputation. Salesforce is #1 for a reason. This tool is by far the most intelligent.

Streamline Your Customer Service with Salesforce Service Cloud

Comments: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.

Pros:

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

Cons:

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

Alternatives Considered: Dynamics 365 and Zoho Desk

Switched From: Freshdesk

Reasons for Switching to Salesforce Service Cloud: I wanted customer service software that was both intuitive and customizable. Salesforce Service Cloud fit the bill perfectly. Its reporting tools and integration with other Salesforce products made it a no-brainer for me. While the cost can be a factor for some, the benefits and ROI made it well worth the investment. Additionally, the top-notch customer support has been invaluable in helping me navigate any issues or questions I may have had. Overall, I highly recommend Salesforce Service Cloud for businesses looking to streamline its customer service and improve efficiency.

Transformative CRM Solutions with Salesforce Cloud

Pros:

Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use

Cons:

Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.

SFDC Service H.I.

Pros:

the real time interactions with clients has been excellent. Team collaboration is required as well. This is crucial to our business processes.

Cons:

no cons at this time, we enjoy using Service Cloud and it's crucial to our business.

It’s not mobile responsive

Comments: I wish it could be responsive on mobile devices.

Pros:

Contact database management is easy. You can keep track of clients.

Cons:

The system is not responsive on mobile devices.

I like Salesforce very much, because it is simple to use and automation

Comments: the experience itself, is very good. it makes it very easy to automate contact with the customer, especially when I want to update data. it helps me optimize my time, in my opinion there is little to improve

Pros:

I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases

Cons:

i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users

Salesforce! Great TOOL All-around!

Comments: Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

Pros:

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Cons:

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Great platform for managing customers and customer service

Pros:

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Cons:

I haven't use it to its full capabilities to understand what could work better

Salesforce Service Cloud

Comments: My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.

Pros:

One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.

Cons:

One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.

Salesforce service cloud

Pros:

I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.

Cons:

A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.

Salesforce Service Review

Pros:

It's easy to track our prospects and patients and allows us to manage them more easily.

Cons:

nothing that we've encountered so far has been negative.

Review of Sales Force

Comments: Overall, my experience with Sales Force has been positive. I love the visibility you get into tickets and the analytics and reports that can be run, to fine-tune workflow.

Pros:

I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.

Cons:

I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.

Enables businesses to deliver exceptional support experiences through its comprehensive features

Comments: A leading customer service solution, enabling businesses to provide efficient and personalized support to their customers.

Pros:

It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform

Cons:

One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets

All about Salesforce

Pros:

Options to edit and analyze reports is an amazing featureUser friendlyCan be accessed from anywhere

Cons:

Customisation of view is difficult at times and limited options available

Slightly complicated to learn, but pretty good once you get used to it.

Comments: Pretty good, it has room for improvement, such as personalization, but it gets the job done, like one of those machines that are not pretty but are reliable.

Pros:

It has many multiple functionalities and it can be linked to pretty much any other software/platform out there.

Cons:

It is incredibly complicated to learn to use it, it took me about a month to feel confident navigating it, it is huge!

Great for customer relation management

Comments: We run a survey a few months after switching to Salesforce Service Cloud and our clients are more satisfied with our response rate

Pros:

Before we switched to Salesforce Service Cloud, our clients used to complain all the time about slow response to issues but now there is no lag since we can manage and track the issues from start to finish

Cons:

The software itself is great for large businesses but a bit too complicated to use

Top tier platform

Comments: productivity of this platform is off the charts, all users are able to access an abundance of information right at their finger tips

Pros:

the layout is key when using this platform. very easy to navigate through the tabs. great for storing business details

Cons:

after using this platform for the past 2 years i can honestly say there is not a single function i could criticise

Salesforce Service Cloud Review

Pros:

Pros:Comprehensive platform: Salesforce Service Cloud provides a comprehensive platform that includes features such as case management, call center management, self-service portals, and social media integration, making it a one-stop-shop for customer service needs.Customizable: Salesforce Service Cloud is highly customizable, and businesses can tailor it to their specific needs and workflows.Integration with other Salesforce products: Salesforce Service Cloud integrates seamlessly with other Salesforce products, such as Sales Cloud, Marketing Cloud, and Commerce Cloud, making it easy for businesses to have a single view of their customers.Mobile compatibility: Salesforce Service Cloud is mobile-compatible, allowing businesses to provide customer service and support on-the-go.Analytics and reporting: Salesforce Service Cloud includes powerful analytics and reporting capabilities, which help businesses gain insights into their customer service performance and identify areas for improvement.

Cons:

Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight budget.Steep learning curve: Salesforce Service Cloud has a steep learning curve, and businesses may need to invest in training and support to get the most out of the platform.Complex setup: Setting up Salesforce Service Cloud can be complex, and businesses may need to hire a consultant or specialist to help them with the implementation.Limited customization without coding: Some customization options require coding, which may be a challenge for non-technical users.Dependence on internet connection: Salesforce Service Cloud is a cloud-based platform, which means that users need an internet connection to access it. This can be a disadvantage in areas with poor internet connectivity.