Epos Now

I highly recommend this business.

Pros:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Cons:

I can’t really look at anything negative at the moment for the service they provide

Great service

Comments: the service received has been excellent, all queries and questions answered very quickly

Pros:

Very user friendly and speeds up the service at the counter

Cons:

Nothing not to like, once you understand to work in layers when working in the back office it is plain sailing

Epos scam stay away

Comments: Shit mangers dont even want call or anything even when they say i first point contact

Pros:

I did there a scam stay away they lie on phone and then ask them for copys they dont want give

Cons:

They want take over you please dont go with the.

STAY AWAY FROM THIS COMPANY..

Comments: Poor Service..not a good company to deal with . Don't give them your bank account # or credit card.
There are far better alternatives out there.
Get the Apple Square or deal with someone face to face who provides service after the sale

Pros:

Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.

Cons:

hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.

Great customer service

Comments: Good. Sometimes entering stock is a bit of a faf. But apart from that good.

Pros:

Customer service. If anything goes wrong there is always someone to help

Cons:

Entering stock in one section and quantities in another

Excellent Epos Now Products and even better Operational support

Comments: Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.

Pros:

Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low.

Cons:

No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably.

Excellent experience

Comments: perfect , [sensitive content hidden] was amazing, she went the extra mile to help

Pros:

everything, the staff are amazing, mainly

Cons:

none every thing was perfect , the staff werw so helpful

Good efficient service

Comments: We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Pros:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Cons:

Sometimes it can take a while to get through on the phone

Great system

Comments: Great experience overall, I would highly recommend it to other companies out there who require an EPOS System.

Pros:

Support are very responsive and the system works exactly as it should.

Cons:

The Windows system option has low SSD storage, this is just a flaw with the Windows kit.

Easy to use EPOS system

Comments: Easy straightforward system with great customer support if you need it

Pros:

Easy system to set up and easy to use by the staff

Cons:

ive not found any real cons on this system

Excellent product and even more excellent support

Comments: From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.

Pros:

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Cons:

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

Great system with growing businesses

Comments: My experience has been great for the most part. I am still in the honeymoon stage with EPOS and have had to ask for help on specifics.

Pros:

Ease of set-up and great access to technical support.

Cons:

Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.

Eposnow getting better

Comments: As mentioned in the pros section, Eposnow have become a lot better over time with better call answering times. I must say, if there is a genuine problem, they do seem to listen and act on your concerns.

Pros:

Eposnow have got a lot better over time. When we first started with them back in 2020 there were a lot of teething problems with the system and mis selling. This has now been solved and we generally have a trouble free system. Their call answering times have gone a lot better albeit there is a long menu to get to the right solution.

Cons:

See above for the cons. I would like their system to be a bit more retail friendly and more flexible, but I suppose you cant have everything.

Epos or no Epos

Comments: One word excellent , i even recomend this system to friends .

Pros:

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

Cons:

There wasnt much to dislike everything works how it should and when it should , the

Back Office Support

Comments: It's been a good experience so far, lots to get used to and become familiar with, which will take some time.

Pros:

[sensitive content hidden] was brilliant today, he understood the problems/issues I brought to him today and was quickly able to guide me and navigate my way around EPOS.

Cons:

There is an offline card somewhere within the system, which is taking payments but these payments are not filtering into our account.

Great Till Software

Pros:

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome. Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

Cons:

**More like I wish they would have the following** If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved. Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed. Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

Appalling company and terrible equipment

Comments: Absolutely shocking. Worlds worst service!

Pros:

Nothing at all this company is shocking in every way

Cons:

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct. The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Crosville Club

Comments: [sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10

Pros:

I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

Cons:

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Fakse information

Comments: I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Pros:

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Cons:

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

System Keeps Bugging Out, No in-Person Support

Comments: Terrible. Absolutely do not recommend.

Pros:

Nothing. The system bugs out and there’s no support during restaurant hours.

Cons:

That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.

FAKE ADVERTISING WITH NO CUSTOMER SUPPORT

Comments: THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

Pros:

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

Cons:

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Worst pos system and after sale support

Comments: Worst ever would never recommend to anyone

Pros:

Nothing you guys will regret and always feel gutted why you decided to join them

Cons:

Worst worst company ever Will only charge you un-necessarly Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.

Epos Now review

Pros:

Fairly easy use. Has a lot of features I havent tried yet.

Cons:

Initial setup guy wasnt the friendliest. Didn't realize i couldnt get in my cash drawer to open when i ran out of printer paper.

Epos Now review

Comments: It was a good experience using Epos Now as it was a quite an easy app to use,easy to understand and easy to set up

Pros:

It is a good programme to track my profit and losses which helped a lot in my business to grow

Cons:

Sometimes the card reader wouldn’t work and I had to restart it everytime

Epos agent sorted problem remotely and fast

Comments: over all experience is good and I would definitely recommend Epos

Pros:

Very much like having a person to speak to when there is an issue. Always fast to respond

Cons:

Epos only allow one representative from the company so codes have to be given in order for other managers to sort problems