Clover

Great Point of Sale payment processor for Small Companies

Comments: Great product for going to trade shows and selling products there remotely and when they don't buy from the website. It is quick to make an amount they need to pay.

Pros:

I like that I only had to pay for the unit that hooks to my phone and then there is no monthly fee unless I need more features.

Cons:

No way to take a payment without or with bad internet and then hold for later until there is service.

Clover is better!

Comments: We migrated from other very popular payment processing platform and found Clover does better in most of the use cases.

Pros:

I like clean and optimized web interface, customer database, invoicing module.

Cons:

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

Get clever with Clover

Comments: Positive experience. integration services are awesome.

Pros:

Seems like Clover is built for any type of business taking payments

Cons:

Pricing can be a little more competitive

Wouldn't suggest clover

Comments: Terrible and the customer service is not great.

Pros:

I did not like anything about clover and wouldn't suggest it to anyone.

Cons:

Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .

Great Payment Processing System

Comments: We use the clover terminals directly in office and team members who work remotely are able to process payments directly over the phone using the virtual terminals.

Pros:

We're able to easily process our transactions through the terminals as well as remotely online.

Cons:

The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.

STAY AWAY FROM CLOVER!!!!!!!!

Comments: Very poorly managed and lied to customers

Pros:

There are nothing to talk about pros. Only cons

Cons:

Customer service and they will take your money even though you ask them not to. I had to close my restaurant for personal issue, so i called the clover and spoke to someone regarding Monthly clover service charges and he said no problem. However, they debited 9 months $49.00 for subscription plan fee (not the machine lease fee). They would not give you money back nor care to contact you because its their mistake

The excess fees that Clover charges

Comments: I didn't care for the system due to the unfair charges my customers received.

Pros:

The ease of use of the online pos systems.

Cons:

That they changed my customers extra fees for using a credit or debit card. On top of what I was already paying them monthly.

Horrible!!!! Do not use!!!!

Comments: Horrible. Will never use or refer to anyone

Pros:

Nothing at all. They shut down my account without any notice.

Cons:

Customer service, service itself, sales representative

Clover is sometimes lucky

Pros:

It's pretty easy to use and makes processing payments pretty seamless

Cons:

Can be a little glitchy at times and I have had to turn away customers because it wouldn't work.

TOTALY SHOCKING

Comments: Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"

Pros:

NOTHING, ABSOLUTLEY RUBBISH NOTHING MORE TO SAY

Cons:

EVERYTHING, NO AFTERSALE SERVICE, FOLLOW UPS OR EVEN CONTACT.... AVOID AVOID AVOID

My Clover Review & Experience

Pros:

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Cons:

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

The crash of Clover

Comments: I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment

Pros:

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Cons:

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

AVOID this company

Comments: AVOID!!! This company is just after to rip you off! I signed up after using online payments only before and was completely clueless. They offered me much better rates compared to the smaller companies which didn't lock you in a contract but seemed worth while. As soon as I signed up, my account manager, [sensitive content hidden], "vanished". Turned out she left the company so I ended up having to call to figure out most things by myself. I wouldn't have minded, but within the first 16 months they put my rates up... I coped with that but then received another letter saying my rates will go up again, so I had enough. I contacted Worldpay and they offered much better rates. So then I contacted Clover to say I was to cancel, they said ok, just send an email with certain details to this and that email. They didn't mention there was any charges for it but I was with them for over over 2 years so assumed giving them the 30 days notice will be enough. A few days later got an email from them saying click on this form to proceed with your account closure - and there they were to charge me £120 for "early termination" and also added an extra £15 for a month lease. I mean wtf?? I called them up to complain and then received an email saying it could take them 8!!! weeks to respond. Now 3 weeks later nothing. I cancelled all my direct debits though so they can't just put random charges on my account. Disgraceful service!

Pros:

Nothing. There is nothing positive about them

Cons:

Charges increase and they are penalise you to wanting to leave.

Business Owner

Comments: Terrible experience. Zero help from anyone. Just to cancel was an act of congress. If I could avoid a company, in any business, doing anything, I would avoid Clover.

Pros:

Nothing. Unless you like add-on fees that you don't get from other processors, avoid Clover.

Cons:

Never ending erroneous fees. Zero help from customer service to explain and/or dispute. Customer service spoke with broken English and NEVER helped a situation. Clover called something "Quarterly PCI charge" and would charge whenever, bi-monthly. They just drafted the money when they wanted. Deal breaker was they came up with a "Security Bundle Fee" of $299. No one at customer service could explain what it was and there was not getting out of it. I cancelled account and after account was closed, they still drafted the following month. Clover is the worst processing company.

Quick and Easy Payment Processing

Pros:

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Cons:

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.

2nd amendment friendly processor!

Comments: Very positive. Employees ive spoken too where nice. It was easy to add extra processors.

Pros:

It is very hard to find anybody that will want to work with a second amendment business. I was suggested Clover and was doubtful. When I contacted them they were extremely nice and told me they were all in on providing for a second amendment community! Setup was a breeze and ive never had a issue with them!

Cons:

I've not had a negative experience yet. So i cannot complain

Horrible Experience

Comments: Horrible and tedious and stressful and irritating and annoying and expensive with no return of investment.

Pros:

Was informed I was sent to collections before it became it extravagant amount to owe.

Cons:

Horrible costumer service. One guy was completely rude. Everyone has accents and are difficult to understand. Could not afford the monthly billing fees which I was not forewarned about so got an NSF notice from my bank and was sent to collections. The process of trying to complete the compliance paperwork was so tedious, took so long, was full of technical jargon and could not get any assistance with it.

Clover: High-quality product and overall good value

Pros:

It is easy to use and offers great reporting tools.

Cons:

We have encountered some customer service issues at times.

Clover Review

Pros:

The thing I liked most about clover was how easy it was to look at past payments.

Cons:

The things i liked least about Clover was the fact that we weren't able to process refunds online.

Frustrating Product!

Pros:

Works with the credit card processor we have had for years, which have better rates than any other company we have quoted.

Cons:

We've had multiple days of no service within the last couple months. Customer Service is horrible.

Clover customer support is pathetic

Comments: Very Bad

Pros:

terminal features only, Android app works well, easy to use

Cons:

Clover support is a piece of garbadge, we had the machine since last 3 years, this time the payments were not deposited, we were told that [sensitive content hidden] Suppervisor will call back in 24 hrs to 48 hrs, but its been almost 2 weeks, no one called, neither our payments were deposited or clear, i called 8 times, & i was kept on hold for many hours, then i tried live chat, & was not replied, they are suppose to call back & solve our issue, but no response, very disappointed, very pathetic services, will never recomend,

Zero Customer Support

Comments: HORRIBLE customer service when you need to change or add anything to your account

Pros:

I like the service when it works, it's easy to use and integrates with our software, just don't make any changes to your account

Cons:

Cardconnect support is non existent - spent 6 weeks trying to change bank accounts with no help, support or answers. Customer support is somewhere else, can't get anyone to help they just read from a script, don't listen, and have no capacity to help

Bad Experience

Comments: Horrible customer care, never return calls

Pros:

Nice and compact, ease of use,like the debit machine

Cons:

Does not meet our needs of having sub, sub categories for our products

Good competitor to Square

Pros:

Easy to use. Easy to setup (although not as easy as Square). A lot of businesses use it so it’s easy to train new employees.

Cons:

System is a little pricey compared to Square.

Clover

Comments: Clover took care of POS, invoicing and inventory. Great System

Pros:

Clover is a very easy POS to use. Would recommend to anyone.

Cons:

I did not have any cons while using Clover