17 years helping South African businesses
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About Function Point
The all-in-one system with project & resource management, time tracking, estimating & invoicing, and financial reporting.
I think that Function Point covers a wide breadth of project management tasks. I like that the timesheets are in the same place as projects, it makes it really easy to label tasks throughout the day.
Missing multiple currency integration for agencies working in multiple countries.
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Filter reviews (192)
Seems like a pretty good program. Haven't had any issues with it from my pov. Does its job well.
Comments: This software is great for logging hours on your projects.
Pros:
I love the weekly view for logging hours. The daily logo UX is a bit bulky. I'd rather have the option to view weekly instead of daily personally.
Cons:
I have issues with duplicate docket alerts. I feel that the dockets or file names should automatically reshuffle to alphabetical order.
Function Point Productivity Software Response
2 years ago
We appreciate you sharing your feedback with us, Dave. Keep an eye on your inbox - we'll see what's going on with your docket alerts.
Cures the timesheet entry drudgery.
Comments: I'm not particularly good about keeping my timesheets current, but Function Point makes it a lot easier to keep on track.
Pros:
I like that I can access it anywhere and on whatever device I happen to be using. I rely on the weekly timesheet for most of my time entry stuff. The TAB through interface makes it really simple.
Cons:
My biggest complaint is that when you make a mistake or key something that needs clarification, a dialog box requiring an action comes up nowhere near where you're currently working on the page. And you have to click the OK button to close it. It won't accept the return key or tab key. Say you're looking up a job. You type in a few letters, hit TAB and a list comes up. That list is at the bottom of the page and you have to mouse over your selection and click it in order to move on. Even if you don't see the job you're looking for in the list, you still have to mouse over and click OK. It's a small thing, but compared to all the other software I use each day, this is a pretty clunky issue for me.
Function Point Productivity Software Response
2 years ago
Thanks for sharing your feedback with us! We'd love to understand more about this behaviour you're experiencing in your searches. You can reach us at [email protected]
The Function Point team is always responsive and available
Comments: Function Point has grown with us as we've grown as a company. Their support team is responsive when question arise, and I know that everyone from their account team to product development to support is available when I need them. Their interest in soliciting feedback and involving clients in their roadmap development is so welcome.
Pros:
Budgets, tasks, and schedules can all be connected and feed into each other, meaning less work for our team. Enter a timesheet entry and everyone knows the status of that task and how it has affected the overall budget immediately.
Cons:
I think most things are specific to how we do business. For example, we'd like more customization of contacts and companies so we can track details more specifically. Right now, we're maintaining two CRMs -- FP and Salesforce. It would be amazing to combine them. We'd like to be able to give clients more insight into their projects. We stopped pursuing the client portal because it looked outdated. Perhaps that's changed. But providing some way to share a real-time timeline / schedule with clients would be valuable to us. We'd also value a re-do of the Resource Planner / Scheduler that allowed us to look at forecasted work, landed business that's not yet actionable (draft tasks) and landed, actionable work. This would give us greater insight into what business we can commit to.
Function Point Productivity Software Response
8 years ago
Hi Jen - thank you for taking the time to share your thoughts here. We truly appreciate your continued support of Function Point and your suggestions for how we can make the system better for you. Please feel free to reach out if you ever have other suggestions. We're always ready to listen.
Overall, the software provides the functions our agency needs on a daily basis.
Pros:
I like that I have all our client's estimates and jobs at my fingertips when I need them, in a organized manner. I can see the overall health of a project at any given time - which helps us stay on budget. I also like being able to move employee's time around to different projects in an efficient manner - just a couple of simple clicks and the time is moved to the right place!
Cons:
I wish there was a way to generate a master budget for all estimates related to a specific project. Our clients are always wanting a grand total for what a project, that has multiple jobs involved, is going to cost them. We end of up having to figure this separately and if would save time and resources if this type of feature was added.
Function Point Productivity Software Response
7 years ago
Thanks for taking the time to share your thoughts with us. We've passed along your feedback to our Product Team for consideration. We appreciate you letting us know how we can make Function Point better for you and your team!
Clear and easy to use
Comments: Overall great experience so far, collaboration is easy and keeping track of spending / job progress / billable hours is simpler than other platforms.
Pros:
That the layout is clear and easy to navigate. It makes it easy to assign tasks and collaborate with the rest of the team. Also love how easy it is to track time using the Weekly View timesheet window.
Cons:
The financials page can be confusing when flipping between Estimates, Financials and Invoices (numbers repeat themselves, and line items are used a bit differently on each page).
Function Point Productivity Software Response
2 years ago
Hello, Thanks a lot for taking out the time to review Function Point. We really appreciate your feedback and are glad to hear that it is helping you track your time easily. Please do not hesitate to reach out to your CSM in case you need help with understanding the financials page. In the meantime I've provided links to our help documentation which has useful information on financials. https://support.functionpoint.com/hc/en-us/articles/115012827827-The-Job-Financials-Tab- https://support.functionpoint.com/hc/en-us/articles/115012845567-Project-Financials- Best, Function Point Team.
Minimal Use
Comments: I get frustrated with it, but I also haven't given it a really fair shake in terms of sitting down and learning how to use it.
Pros:
For inputting time, it's pretty simple to keep track of jobs.
Cons:
It's not very intuitive and there seems to be a pretty huge learning curve to really get to the crunchy stuff. I spend a lot of time just clicking around, trying to find things. This, however, has as much to do with my limited training as anything else.
Function Point Productivity Software Response
2 years ago
We appreciate your review! With releases such as Kanban view, proofing, and Work Planning over the past two years we were able to help users gain visibility on task management in a more agile-friendly manner. As always, don't hesitate to reach our CSM team in case you need help with understanding any of the system modules and they can walk you through its best practices. Thanks once again for sharing your thoughts with us!
I utilize FunctionPoint to manage my time, project estimates and jobs and assign tasks to my team.
Pros:
I like that that job/client/financial/task/timesheet information is all in one central location. There is a lot of crossover in information, and it is nice to have a centralized location.
Cons:
I do not like how non-user friendly the project management portion of the system is. There is little visibility to the status of tasks in connection to a broader timeline of dependencies/team members/etc. I would like to be able to "watch" tasks, answer questions, tag other team members, approve them for the next stage in the process or change person assigned to it when it's complete to initiate a new task for someone else. I also think there are a lot of glitches, where pages refresh on their own. I have noticed this on timesheets and task creation.
Function Point Productivity Software Response
7 years ago
Thanks for sharing your thoughts with us! Your feedback has been submitted to be considered by our Product team. If you ever have other feedback, feel free to email us at [email protected]
In terms of project management systems for agencies, it's pretty good.
Pros:
Handles everything in one system -- setting up clients, creating jobs, allocating time to projects and tracking due dates. It's also nice that it allows customization and can handle POs and invoices.
Cons:
This isn't a great CMS and definitely doesn't include the features that a sales team desires. It also won't allow you to see the difference between hours budgeted and hours actually spent as you have to reconcile the "estimated" and "actual" hours spent.
Function Point Productivity Software Response
2 years ago
Hello, Thanks a lot for your feedback. We are glad to hear that Function Point is helping you manage your entire workflow in one place. You can definitely look for the difference in estimated and actual hours with the following steps. 1. Click on Find Jobs 2. Click on manage columns 3. Select checkboxes for estimated, actual hours and variance(hrs) 4. Save Columns We also have a new Business Intelligence reports release coming out this month that will help you: 1. Analyze data from across your entire FP system in one place 2. Customize reports and save the ones you use most as templates 3. Choose how you want to visualize your data ¿ from tables to pivots grids Please do not hesitate to reach out to me in case you want to try out the beta version of new reports or discuss improvements in our CMS module. Best, Function Point Team
First project management tool for our internal agency. Has been a good experience!
Comments: For the first time we have jobs in a central place with easy access to job history and time tracking allowing a tool for staff workload balancing.
Pros:
Good time tracking tools, good customizable request and schedule templates that cut down on job entry when you do the same type of projects repeatedly.
Cons:
It is built more for external agencies and has more bells and whistles than our internal agency needs. No easy way to exclude features so as to not show a more complex UI than necessary.
Function Point Productivity Software Response
7 years ago
Thanks so much for sharing your thoughts with us! Please keep sending us your feedback -- we're always ready to listen.
A good place to start
Comments: It has helped us to track and manage projects profitablility because we have a way of analyzing prior project sand charging appropriately for similar kinds of work.
Pros:
Once we got used to the system it is very easy to use, and to generate reports.
Cons:
Would like a more detailed way of managing projects
Function Point Productivity Software Response
2 years ago
We appreciate you sharing your feedback with us. With releases such as Kanban view, proofing, and Work Planning over the past two years we were able to help users gain visibility on task management in a more agile-friendly manner. Please do not hesitate to reach out to your CSM and they'll walk you through the system. Function Point Team.
FP is great for project-based workflows
Comments: Their onboarding and customer service people have been great. I love the check-ins that they do to see if FP can be more useful to our company. Any technical problem that I've had has been resolved in a speedy manner.
Pros:
We love it's ability to have over-arching projects that individual jobs are tied to. We have a lot of clients that give us a large PO to cover multiple things. We also like the ability of manage deferred payments / deposits in the system. I also like that the development team is listening to their users requests. There is a Submit and Idea button available, and users can view others ideas and give their input as well. Their Help Centre is fabulous, too, with videos, briefs, Crash Courses, Webinars, and a library of help topics.
Cons:
I feel the reporting features could be improved. They do have wonderful reports for getting granular data, but they don't have the particular information I am looking for in a report. Users do, however, have the ability to download data from reports to spreadsheets so data can be arranged in a report of their choosing.
Function Point Productivity Software Response
3 years ago
Hi Jamie, Thank you for taking out the time to review Function Point. We really appreciate your feedback and are especially pleased to hear about your experience with our customer success team and help center. We're glad Function Point is helping your team get through their day and providing long-term value to your clients. Thank you for your feedback regarding FP reporting; please do not hesitate to reach out to your CSM who will be happy to walk you through the possibilities with custom reporting. Thank you once again! Best regards, Team FP
Overall we've been very happy with FP and are really enjoying all of the functionalities it offers.
Comments: Much happiness.
Pros:
The connect to email feature is fabulous, as is the Campaign view especially for viewing financials across several jobs at once. Just being cloud-based is a huge plus too. Very customizable which has made our team's immersion great, support is fantastic and very fast. We all love it!
Cons:
Sometimes the organization is a little irritating, ie if I click into a job's Notes from the icon on the Summary page (as opposed to the Notes "tab") I'm now in an overall Notes space and no longer under the umbrella of the job I started from. Even with the breadcrumbs, I find I have to do a fair amount of backward navigating to access info I'd already navigated to. If I click into a task, to get back to the main task list I have to navigate back to the job, then back to the Tasks tab/list. I know we can use the browser's Back button but that doesn't feel like true navigation and sometimes needs a refresh to update which is just another added step. Just seems funny to me that sometimes while navigating within a job, you are taken outside of it even if you are still just viewing its contents. Overall this is minor and we've gotten used to it, and I'm sure there are reasons why things are the way they are, but if I could change it I probably would. Only another thing I'd say is that more text formatting options would be huge, being able to set a text to even just one other color (red?) or highlight portions of text would make tasking things out even better.
Function Point Productivity Software Response
7 years ago
Hi Carrie, thanks so much for taking the time to share your valuable feedback with us. Please continue to reach out with your feedback - we're always ready to listen for how we can make Function Point better!
Function Point Creative Agency software: great help for workflow
Comments:
We have been using Function Point for two years. Overall, it has been a terrific upgrade for us. Our time keeping and job management are all in one place, whereas previously we managed those two things separately.
Onboarding was very smooth and easy. We felt we had adequate training and that the software is very intuitive for new users. I like that it is customizable for each user and that different level employees have different permissions/views.
Being a creative shop, some employees long for something more visual like Trello for project management. However, Trello and the like do not have all of the back-end time tracking and accounting that Function Point does.
Overall, we really like Function Point. It has been a time saver for time tracking, estimating, invoicing, and workflow management. We do not have a client portal and do not plan to in the near future. We are just beginning the process of linking to Quickbooks and look forward to the benefits that will bring.
Customer Support is super responsive and helpful for troubleshooting, every time.
Pros:
Time tracking, Job Management from Estimate to Invoicing.
Cons:
Lack of visual interest (i.e. would be great to look for like Trello cards /boards at a glance to see all project status at once) - also would be nice to have a thumbnail of the project (i.e. of the ad, brochure, etc.) next to the job name on all dashboards.
Function Point Productivity Software Response
8 years ago
Thanks for sharing your thoughts here, Amy. Please reach out if you have any other suggestions for how we can make fp. even better!
Review
Pros:
- It's fairly intuitive - It does keep all information on a job together, in one place - The customizable dashboards based on how you will use it in your role - Timesheets are straight foward and easy to use (makes for easier tracking on a job) - Dashboards on where a project is sitting financially are nice
Cons:
- The amount of clicks it takes to get to certain areas (ie - hours assigned on a job or getting into an estimate when you don't recall the job number) - Scheduling could be so much better! Incorporating a scheduling system similar to SmartSheet would be amazing - Tasks could also improve. I'd like to see the ability to add sub-tasks or the ability to cc another person on tasks (think Trello) - Google Doc integration would be AMAZING! While function point is a great place to store things, the lack of formatting and the the chance of losing all your work by going 'back' in a browser is limiting.
Function Point Productivity Software Response
2 years ago
Hi Amanda, we appreciate you sharing your feedback with us. We're always working on making FP better, so keep an eye out for some upcoming releases.
Function Point helps us Function better!
Comments: We have been using Function Point for a little over a year now and we are very happy with it overall. It definitely takes some time to learn the product... as with any software, you have to learn the different functionalities. However, the main commitment is figuring out what works best for you and your company. What one company might love, another might find pointless, but that is the great thing about the program! You can customize it to fit your needs. Our company manages Associations and we do a lot of print and design work for them. Our Associations use the Function Point portal to submit and track their jobs. They can also use it to reference past jobs so they always know what paper something printed on, who the vendor was that printed it, and the quantity that was printed. We can track proofs and keep files all organized in one place, rather than in emails and filing cabinets. On the art department side, we can track what jobs we have in progress, assign tasks to different designers and web developers, and even invoice the job when it is completed. I can tell you that we save so much time just being able to locate jobs and all the information about them rather than digging for information! We also use the time clock to track non-billable work so we can see how efficiently our team is working and where improvements can be made. Going back to invoicing... this feature has helped us and our accounting department tremendously. We are able to use the time clock to track time spent on a job so we know we are billing accurately. We can apply different hourly rates to different clients (such as not-for-profits) and see what our profit on a job is immediate. The invoice also looks more attractive than a lot of programs because you can brand and customize it.
Cons:
Their customer support team is really great and always willing to help you figure out how to accomplish your ideas. They also have a great suggestion board where users give ideas on how to make the product better. They have used a couple of mines already! It's a great community that works together to continuously improve and perfect the program.
Function Point Productivity Software Response
8 years ago
Hi Megan, thanks so much for your kind words here. Please continue to reach out whenever you have ideas or suggestions. We're always ready to listen.
I'm an accountant
Comments:
From my perspective, I can see where the project management tools can be functional for the rest of the office. My views however, could use some more controls. Examples: 1) When something is deleted, it is gone forever, I can't tell who did it or why, just that it's gone. 2) Why can shipping be entered as an internal expense. This is never the case, but everyone in the office has the ability to select it (after several attempts to remove the feature), and we will never pay ourselves for shipping; we pay FedEx for that. 3) There is no way to easily track open POs, and once an invoice is received for a portion of the PO, I have to create a copy and edit what is remaining so an additional invoice can be entered against the job, then go back to the original PO and make notes as to where the new information needs to end up (example: we order 10 pieces of furniture for a project-5 are ready to ship today invoice#1, 3 pieces ship next January invoice#2, and the last 2 ship in March invoice#3). There is no easy way to tell me which parts of the PO are complete and what I am still waiting for. I find this extremely time consuming and it can delay billing. 4) Generally, I have 4 open Function Point windows working at the same time. Because we export to QuickBooks, and the export feature takes longer than 1 minute, I am entering vendor invoices, exporting, opening another window, exporting another invoice, etc... Once I have all 4 windows completed, I go back to the beginning, 'stop QB sync' the invoice so it can be classified in QB for our two different sides of the company (for financial reporting) and then begin the process again. I have developed a system over the last 10 months, but find that this can be confusing and if I asked anyone else to try and do this 'data entry', steps would get skipped and un-syncing may not occur (5))which caused a huge back up of information and stopped allowing export to QB period).
Please call if you have any questions about anything written, I realize it may be quite jumbled here.
Function Point Productivity Software Response
8 years ago
Hi Erica - thanks for your feedback. I really appreciate you taking the time to share your thoughts with us. Your Customer Success Manager will be reaching out to you for a quick chat to see how we can help you out with this.
It's a great tool for project management. It's multi-layer functionality really makes it easy to use
Pros:
It has a lot of ability to customize. I love that you can change your homepage to display different components of the software to fit what you're looking for. Not only that but you can also customize the reports that you can pull. This makes it easy to evaluate projects after their completion and determine profitability. Overall the software is pretty user-friendly.
Cons:
There are some pieces of the software that I don't understand why you can't change. There are certain boxes that we can't edit and don't necessarily need. Or I would love to be able to make some boxes mandatory before moving forward. I also wish there was an easier way to see the schedules that get built out. The schedules are great because they let you setup each step in a job. However, I'd love to be able to pull a report that tells me what phase of the schedule each job is in. For example is Step 1 and 2 are marked "Completed" then it would show me Step 3 as the next "In Progress". This would be a huge help in our agency for project management.
Function Point Productivity Software Response
7 years ago
Thanks for sharing with us, Nicole. Your feedback has been submitted for our Product team to consider. If you'd ever like to elaborate on some of your feedback, let us know at functionpoint.ideas.aha.io. We're always ready to listen!
IVY Design Review of Function Point
Comments: IVY's experience with Function Point has been nothing short of outstanding in our first months utilizing the system. As an agency with over 17 years and 2000 projects under our belt, there was a concern that migrating to a new software package would be a disrupter to our business flow. This has not been the case whatsoever. In fact, the implementation of Function Point was seamless and, even in its infancy within our agency, we are already seeing improved workflows, visibility into projects, and increased billings as a result. From our account manager Jimmy to our on boarding consultant Isabel, the team at Function Point has gone above and beyond to make this process simple. I have no doubt that the outstanding support we have received from the Function Point team will continue and help our business grow into the future. Lastly, to comment on the platform itself, Function Point is an incredibly well thought out piece of software. It is very clear that the developers have a deep understanding of what goes on within the operations of a creative agency and the user interface clearly reflects this care and attention. We were able to get up and running with minimal stress and we will easily cover the cost of the software within the first 6 months due to the increased efficiency and visibility into project health. First rate. I would absolutely recommend Function Point to any team looking to streamline their workflows, seamlessly collaborate on projects, and increase revenues as a result!
Pros:
Easy of use Amazing support team Great user interface Well thought out & rich with the features an agency needs
Cons:
Nothing!
Function Point Productivity Software Response
8 years ago
Cole - I appreciate you taking the time to write us a review. Thank you for your kind words about the Function Pointers you've worked with so far. We're always listening for feedback, so please reach out if you ever have suggestions for how we can make Function Point even better.
This Has Changed Our Business
Comments: It has been amazing being able to do so many things with a customizable dashboard, easy to use program, etc. There is probably so much more to learn but what I have access to now is already great!
Pros:
Function Point is a great tool where we put our time, our project notes, our client design briefs and more. It is a tool that we use every single day and we were able to get some clients to use it to send us design requests and they are able to put examples of a project so we can see what they need and we can send them drafts over FP.
Cons:
On the timesheet, there is an actual hours over the estimates hours for each project but it goes away when you put in your hours once, so you need to open it up again in a new spot just to see where you are for hours. We have talked to them and they are fixing this right after they make changes to other parts of the site.
Function Point Productivity Software Response
2 years ago
Hi Samm, Thanks a lot for your feedback. We are glad to hear that Function Point is helping your team get through their day and providing value to your clients. Best, Function Point Team
Can Be Challenging to Collaborate with Co-Workers
Comments: Overall, using Function Point does not help keep me organized. I end up writing a lot of my tasks in a word doc instead because the visibility is easier than using the tool, and then go in after the fact and check off projects when I'm done.
Pros:
I think that Function Point covers a wide breadth of project management tasks. I like that the timesheets are in the same place as projects, it makes it really easy to label tasks throughout the day.
Cons:
I don't like the structure of Function Point. The projects are pretty broad and it's difficult to make subtasks for yourself to keep everything organized. It's also hard to see the status of other people's tasks in the same project. You can't just click into a parent task and see everything, you have to filter by their name and scan through their tasks. So the collaboration aspect is challenging.
Function Point Productivity Software Response
2 years ago
Hi Madeline. Thank you for taking the time to review Function Point. We are glad you enjoyed our project management features! With releases such as Kanban, proofing, and work planning view, we are hoping to close the gaps you mentioned. Thank you once again and best regards from our FP Team!
My Function Point Experience
Comments: Overall we have enjoyed it, we are about to get our quickbooks integrated, so that will be nice - hope that it works great.
Pros:
I like that it is easy to navigate and find things quickly. I like how the interface is branded and the some of the reporting is great.
Cons:
I wish you had better options on estimate sending- like tracking to see if they opened the email and housing the email in the job that you sent for estimate approval. you see your email when you have to send an invoice, but should be the same on estimating. -- I wish you had a better setup for jobs/estimate on annual budgets - with trying to keep the team on their monthly hours and then having monthly jobs... it gets boggled down with that many jobs.... I wish we could see how other agencies of our size have their function point organized....
Function Point Productivity Software Response
2 years ago
Thanks for sharing your feedback with us, Alicia! Keep an eye on your inbox -- your Customer Success Manager will be reaching out to you.
Great tool for the price
Comments: Great value. It's not the most robust tool that I've used, but it gets what we need done.
Pros:
This software adequately serves its function as our project management and billing tool. Well designed interface that's easy to navigate and customize per user role. Customer service is great and responsive. Serves its purpose well.
Cons:
My biggest issue with the software to date has been the ability to customize toward our needs. i.e. more flexibility to run reports applicable to our business needs. That being said, its works great for what we pay. Another thing I'd like to see added to the functionality is an app that would allow our users to assign tasks via iPhone/Android.
Function Point Productivity Software Response
7 years ago
Thanks for taking the time to share your feedback with us, Anne!
Customer Support is awesome; SW is User-Friendly and it works really well for our Graphic Design Co.
Comments: Saves time and allows for greater productivity.
Pros:
The Customer Support is quick to respond, is very patient walking you through the steps. The Company is always open to ideas and suggestions.
Cons:
This is not so much about fp. as it is about the interface with QBO. After switching from QuickBooks Desktop to QuickBooks Online, the User Interface was affected. Due to the limitations of QuickBooks Online, it affected the way we could use fp. and some of its' functions. One Example - QBO does not recognize Job #'s; fp. has figured out a work around, but it would be easier to be able to use Job's, as they are designed.
Function Point Productivity Software Response
7 years ago
Thanks so much for kind words, Kathleen. We appreciate you taking the time to share your feedback!
Changed our work lives
Comments: Better capture of actual time spent on jobs; more efficient steps from estimating through invoicing.
Pros:
Very solid and dependable, excellent QuickBooks integration with good support when needed. By addressing multiple needs - time tracking, estimating and invoice preparation, much time was saved.
Cons:
At times there seems to be too many paths to the same goal, when navigating the site looking for a particular step or operation.
Function Point Productivity Software Response
7 years ago
Hi Robert, thanks for sharing your kind words and feedback. We appreciate you taking the time to do so.
Excellent for combining finance into our project management- our business goal
Comments: Profitability reports, fewer number of tools needed (all combined into one). Chance for the full team to see what the estimated hours were versus what they spent so that they can be more accountable for sticking to the estimated hours on work orders. The ability to see what jobs we run over hours on so that we can raise the price or become more efficient in some way.
Pros:
Estimated hours versus actual and showing profitability. Integrating timesheets with project management. Integration with QuickBooks. Number of reports you can pull. Onboarding and setup was great and so nice that we had a dedicated person to answer all questions that pop up. I loved that we drove the screen during implementation- great training technique.
Cons:
Can be slow because it is cloud based- maybe a designated browser would help. Can be overwhelming with all the things you can accomplish- maybe the deployment team can help with a starting point and then what is good to add on over time as users become more comfortable. Training the staff is hard because there is no full handbook or complete user guide to give to the staff. It required a lot of my time as the Admin to understand the product so that I could setup and create training for the staff.
Function Point Productivity Software Response
8 years ago
We really appreciate you taking the time to share your thoughts, Samantha. We've taken your feedback back to the team, and please keep letting us know how we can make FP even better for you.