17 years helping South African businesses
choose better software
About eClinPro CTMS & eSource
CTMS/ eSource/ eDocs/ Text SMS/ Recruitment Automation/ Integrated Calendar and many more powerful tools for Clinical Research Sites
Fairly easy to navigate and for office staff to implement.
Mainly because the company takes feedback very seriously and is able to implement a change or addition in a very short amount of time.
Filter reviews (36)
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Filter reviews (36)
Great CTMS for Clinical Research Sites finally an affordable software to go virtual.
Comments:
We have more than 13 studies in the system without any issue, it makes our site Virtual Capable with easy remote monitoring capability that helps our sites to grow during the COVID 19 pandemic, sponsors and CROs are also impressed with the software, and important the customer care is excellent.
I consider that this software is the best choice in the market for any size clinical research site interested in going virtual.
Pros:
The software is easy to set up, implement and use, have been built with Clinical Research Sites requirements in mind, including eSource, eReg, finance, recruitment, and in compliance with all applicable regulations,
Cons:
Need to improve some small details with colors on the screen to be visually attractive.
eClinPro Response
last year
Dear Jorge, First and foremost, thank you for taking the time to provide detailed feedback about our platform. We're pleased to hear that you find our software easy to set up, implement, and use. It's been our aim to ensure our platform is tailored to the specific needs of Clinical Research Sites, ensuring compliance and covering all essential functionalities from eSource and eReg to finance and recruitment. Your acknowledgment of this effort means a lot to us. Regarding your feedback on visual aspects, we value your insights. I'm excited to share that we have made improvements to our visual reports and have refined the color schemes across our modules. We believe these enhancements will provide a more visually attractive user experience, and we're confident you'll appreciate the updates. Your feedback is invaluable in guiding our continuous improvement, and we're committed to delivering an exceptional user experience. Please don't hesitate to share any further insights or suggestions with us. Thank you for being a part of our journey, and we look forward to continuing to serve and support your needs. Warm regards, eClinPro Team
Alternatives Considered:
EClinPro Review
Pros:
It was super easy to start up. Easy to navigate and figure out how to set studies up. CRAs have commented on how user friendly the system is. They love that they can remote monitor because everything is so evident.Support has been awesome. Very friendly and open to suggestions to making the system operate better.
Cons:
Financial monitoring could be more robust.
eClinPro Response
last year
Dear Cindy, Thank you for sharing such a positive review of our platform. We're truly elated to hear about your smooth start-up experience and the ease of navigation you've found in setting up studies. It's especially rewarding for us to know that CRAs appreciate the user-friendliness of the system, and the convenience it offers for remote monitoring. Your kind words about our support team are deeply appreciated. We pride ourselves on being receptive to our users, and your feedback reaffirms our commitment to continuously improve. Your suggestions and insights are not just welcome, but vital in our ongoing mission to offer the best possible service. Thank you for choosing our platform and for your continued trust. We look forward to serving you even better in the future! Warm regards, eClinPro Team
eClinPro review
Pros:
This feature is great, I find it easy to use not complicated at all. I am very impressed with the communication I have with my patients through email or SMS on eClinpro. I also like the fact that we can electronically sign any documents needed.
Cons:
I feel that eClinpro can improve on giving more space in entering progress notes and not delete anything that has been worked on. Also, the task feature could use some improvement, when a task is done it should clear out rather than still staying pending.
eClinPro Response
last year
Hi Zulma, We really appreciate your review. We take our customers feedback really seriously. We have done a lot of improvements based on our customers feedback including yours :) Please send me an email to review all this new features. Regards
Alternatives Considered:
The best in the market
Pros:
The feature I appreciate the most in eClinpro is the ability to tailor it to your preferences, ensuring that your ideas are heard and, more often than not, implemented successfully."
Cons:
Sometimes the training is tricky. It will be benefetial for the
eClinPro Response
last year
Dear Monica, Thank you so much for sharing your positive experience with eClinPro. We pride ourselves on our flexibility and our commitment to listening to our users. It's heartening to hear that our efforts to adapt and implement user suggestions are making a difference for you. We will continue to strive for excellence and to make our platform even more user-friendly. Thank you for choosing and trusting eClinPro! Warm regards, eClinPro Team
eClinPro -the most friendly, quick and professional customer service!
Pros:
The most friendly, quick and professional customer service!
Cons:
The geographic distance between provider and our company.
eClinPro Response
last year
Dear Vania, We're delighted that our customer service stands out positively for you. We understand the challenges posed by geographical distances but rest assured, we are always dedicated to ensuring prompt and efficient service regardless of location. Thank you for choosing eClinPro. We're here to support and adapt to your needs every step of the way. Warm regards, eClinPro Team.
Patient experience
Comments: Extremely helpful, knowing that all documents needed are at the touch of a button.
Pros:
Appointment visits and regulatory binder. Being able to upload all documents, including patient records helps all staff members to be more well organized and having files ready to view immediately. No more binders.
Cons:
Patient visits are out of scheduled time frame. This may cause a false deviation, which in this case if appointment is out of window per eClinpro, the staff would complete paper source.
eClinPro Response
last year
Dear Linda, Thank you for sharing your feedback with us. We're glad to hear that our platform has streamlined your processes, especially with regard to appointment visits, the regulatory binder, and document management. It's our aim to provide tools that enhance organization and reduce the need for physical binders, benefiting the entire team. Regarding the scheduling issue you've mentioned, we understand the importance of accurate timing for patient visits. It's concerning to hear about potential deviations and the need to revert to paper sources due to our system's scheduling. We take this feedback seriously and will work with our technical team to investigate and address the concern. We're committed to improving and ensuring our platform fully aligns with your needs. Please feel free to share more details with our support team, so we can assist further and ensure a more seamless experience for you moving forward. Thank you for your trust and patience. Warm regards, eClinPro Team
Savannah's Review
Pros:
Ease of use. It is very straightforward and holds the necessary information.
Cons:
Sometimes slow to run. It tends to freeze sometimes. I have to log out and log in.
eClinPro Response
last year
Dear Savannah, Thank you for sharing your feedback with us. Firstly, we're pleased to hear that you find eClinPro easy to use and that it serves your informational needs well. We aim to keep our platform user-friendly and effective for all our users. However, we regret to hear about the speed issues you've experienced. eClinPro is designed to accommodate thousands of users simultaneously. If you're experiencing lags or freezing issues, it might be helpful to check your internet connection. Nonetheless, we value your feedback and will ensure our technical team looks into this. In the meantime, please don't hesitate to reach out if you need any assistance or have further insights to share. Thank you for choosing eClinPro. We truly appreciate your support and patience. Warm regards, eClinPro Team
E-Clin pro review
Comments: It's a very good system and does exactly what I need it to do.
Pros:
The product is easy to use and the support from the E-Clin Pro team is fantastic!
Cons:
This is a great system, so I don't have anything negative to say about it.
eClinPro Response
last year
Dear Karla, Thank you for your wonderful feedback! We're elated to know that you find eClinPro user-friendly and that our support team has been able to assist you effectively. Your acknowledgment that you have no negatives to share truly makes our day! We're here to support you always and aim to continually exceed your expectations. Warmest regards, eClinPro Team.
Recent user review
Comments: We are just beginners in the system. We still are not using for a long / complicated study visits data entry but I like that in only one page we can navigate from the subjects information to the studies eSource and other areas
Pros:
I have been used the product for a short time. It is easy to use and I like it in many of the features
Cons:
There are several features that I would like to have when using the system: Patient ID to appear in the summary volunteer page, text messages to have capacity for more words, be able to communicate with patients through emails and not only through SMS. problems with " complete" visit to appears when we complete and save one, once a task is completed, only can be closed for the person who opened, that waste time in the process.
eClinPro Response
last year
Hi Doris, We really appreciate your review. We take our customers feedback seriously. We have done a lot of improvements based on our customers feedback including yours :) Please send me an email to review all the new features. Regards
Excellent Product
Comments: Excellent product and service, practical use for staff and patients.
Pros:
Ease of use for all the staff. Benefits for both center and patients
Cons:
None at this point, we have not encountered any problems.
eClinPro Response
last year
Dear Martin, Thank you for taking the time to share your positive experience with our platform. We're thrilled to hear that our system offers ease of use for your entire staff. It's our top priority to design a platform that's not only intuitive but also brings tangible benefits to both centers and patients. Your feedback reaffirms that we're on the right track in delivering a user-friendly and impactful solution. Please know that we're here to support you in any way we can and continually aim to improve based on the feedback of valued users like yourself. Thank you for choosing our platform. We look forward to continuing to serve your needs. Warm regards, eClinPro Team
Review
Pros:
Real time data capture. No more binders or transcription errors
Cons:
We would like the ability to econsent. We would also like the ability to transfer data to EDC automatically
eClinPro Response
last year
Dear Brandi, Thank you for sharing your feedback with us regarding eClinpro. It's encouraging to hear that our real-time data capture feature is making a positive difference in your operations, eliminating the need for physical binders and reducing transcription errors. Our aim is to streamline processes, and it's heartening to know we're achieving that for you. We appreciate your suggestions on e-consent and automatic data transfer to EDC. Understanding the needs and preferences of our users is crucial for our platform's evolution. Rest assured, we'll take your feedback into consideration as we look into further developments and enhancements. Your insights are invaluable to us. Please continue to share any additional thoughts or suggestions you may have. We're always eager to improve and better serve our users. Thank you for choosing eClinpro. We're committed to providing you with the best possible experience. Warm regards, eClinPro Team
Eclin Pro and its many benefits
Comments: eClinPro is a wonderful program. It makes monitoring patients and working on research studies very easy and manageable.
Pros:
The ease of use, the ease of uploading documents and signing forms. The use of monitoring patients and working on multiple studies.
Cons:
N/A! There was learning the program in the beginning, but after that everything is simple and great!
eClinPro Response
last year
Dear Tavares, Thank you for your feedback on eClinPro. It's heartening to hear you've found our platform user-friendly, especially in uploading documents. While new tools often have a learning curve, we're thrilled that you've come to find everything straightforward after initial familiarization. Your positive comments affirm our goal of making research studies and patient monitoring easier and more efficient. Thank you for choosing eClinPro. We're committed to continually enhancing your experience. Warm regards, eClinPro Team.
eClinpro Protal
Pros:
IT hard to get at first but once you understand it very easy and effective. all your patient's info in one system.
Cons:
Training should be on site not over the phone or videos not all people learn that way. hands on would be better.
eClinPro Response
last year
Dear Alexis, Thank you for your feedback. We're glad to hear that once familiar with eClinPro, you found it to be an easy and effective tool for consolidating patient information. Concerning the training format, we understand that hands-on, on-site training might be more effective for some users. However, remote trainings and our extensive video resources aim to provide flexibility and immediate access for all our users, regardless of location. We'll certainly take your feedback into account as we continually seek to enhance our training options. Thank you for choosing eClinPro. Your insights help us serve you better. Warm regards, eClinPro Team.
CTMS and eSource
Comments: must easier to navigate then previous systems I have used in the past.
Pros:
Ease of use and how to correct issues, training modes provided to assist with most issues and how to use the system.
Cons:
still learning system, it is my training with the modules that has helped greatly.
eClinPro Response
last year
Hi Melissa, We really appreciate your review. We take our customers feedback seriously. We have done a lot of improvements based on our customers feedback including yours :). Keep the hard work Best Regards
eClinWorks Review
Comments: Excellent experience!
Pros:
Customer service is great! [sensitive content hidden] are always available when we have questions.
Cons:
some functions may not be as friendly as others
eClinPro Response
last year
Dear Sandra, Thank you for sharing your experience with us! We're delighted to hear that you value our customer service and appreciate the recognition given to our team. We constantly strive to be available and assist our customers whenever needed. Regarding the functions you've mentioned, we appreciate your feedback. We're always looking for ways to improve, and we'll take your insights into consideration as we work on enhancing our user experience. Please feel free to reach out with more specific details or suggestions, and we'll do our best to address them. Thanks again for taking the time to leave a review. We truly value your input and your business! Warm regards, eClinPro Team
A good decision
Comments: We are one of the few mexican siites using eSource, and we are detecting the advantage using it, mainly with the sponsors
Pros:
Relatively easy to use, realiability, and good support.
Cons:
To make the source document and that there is no Spanish masters source documents
eClinPro Response
last year
Dear Vanessa, It's encouraging to know you find eClinPro reliable, user-friendly, and well-supported. We acknowledge your concerns regarding the source document creation and the absence of Spanish master source documents. Your feedback helps us identify areas for enhancement. Thank you for choosing eClinPro. We're committed to supporting your journey and enhancing our offerings based on your insights. Warm regards, eClinPro Team.
Excelent opotunity to work in order
Comments: i can gain time because it is very esasy to manage eclinPro
Pros:
it is very easy to use and organized. i can see all my data patient immediately
Cons:
i like everything because it is very simple and usefull
eClinPro Response
last year
Dear Lazaro, Thank you for sharing your feedback with us. We're delighted to hear that you find our platform easy to use and organized. It's central to our mission to ensure our users can access and view their patient data swiftly and seamlessly. Your positive experience reaffirms our commitment to maintaining a user-friendly interface. Thank you for being a part of our community. We look forward to continuing to serve you effectively. Warm regards, eClinPro Team
Great service for your business
Comments: Love it great product!
Pros:
It is easy to use and always we get an answer right away if we do not understand something or need help. The help videos are also very informative.
Cons:
least would be patient data entry some times they do not give us date pf birth or needed things to enter them so we are not able to put them in right away.
eClinPro Response
last year
Dear Rebecca, Thank you for sharing your feedback with us. We're delighted to hear that you appreciate eClinPro's ease of use, our prompt support, and the helpfulness of our videos. As for the challenges in patient data entry, we understand and are actively seeking ways to enhance this feature for a smoother experience. Your feedback is invaluable, and we're committed to ensuring eClinPro meets all your needs. Warm regards, eClinPro Team.
Eclinpro review
Pros:
Eclinpro is very easy to use and I also like that it saves us space in the office.
Cons:
Some features on Eclinpro can be a little bit confusing.
eClinPro Response
last year
Dear Kayti, Thank you for sharing your experience with eClinPro. We're pleased to hear that you find our platform easy to use and that it has contributed to a more efficient use of space in your office. Streamlining workflows and minimizing physical clutter are among our main objectives, and we're glad it's making a positive difference for you. We regret to hear that some features might be confusing. We value your feedback and aim to continually refine our user experience. If you have specific suggestions or would like a tutorial on certain functionalities, please don't hesitate to reach out. Our support team is always ready to assist and guide you through any challenges. Your insights are instrumental in our journey to perfection. Thanks again for choosing eClinPro and for your continued support. Warm regards, eClinPro Team
Excellent Electronic Tools for Clinical Sites
Comments: Excellent.
Pros:
Although we are still implementing the product at our sites, all users are pleased with the ease of learning the new system and usefulness to daily site activities
Cons:
As yet, there are no cons. The support team is excellent and they have been able to answer all our questions, concerns and customize the system to suite our specific needs and wants.
eClinPro Response
last year
Dear Rossmeri, Thank you so much for your encouraging feedback. We're genuinely pleased to hear that the implementation process is going smoothly and that the system is resonating well with your team's daily site activities. Our main objective is to make transitions as seamless as possible and provide tools that make your operations more efficient. It's also heartening to hear that our support team has been up to the mark in addressing your questions and customizing the system to your specific requirements. Your positive words will be shared with them as a testament to their dedication. We're here for you every step of the way, and if there's anything you need in the future, don't hesitate to reach out. We appreciate your trust in us! Warm regards, eClinPro Team
I am satisfied with this product
Pros:
it is easy to use, easy to manage and administrate. Has all we need for the clinical studies. that you can make adjustments is important.
Cons:
Until now, I don´t have any complaints. In the beginning I found it annoying to get back to patients page or visits. But once you lear how to use it, it is easy.
eClinPro Response
last year
Dear Isabel, Thank you for sharing your feedback about our platform. We're thrilled to know that you find it easy to use and manage, especially with regards to clinical studies. Our goal is to provide a versatile platform that meets the needs of our users, and it's great to hear that the adjustable features have been valuable for you. We understand that every new tool has a learning curve, and we're glad to hear that once you became accustomed to the system, navigating to the patients page or visits became more intuitive. Your feedback is invaluable to us, as it helps us continually refine and improve the user experience. Thank you for choosing our platform for your clinical studies needs. Please always feel free to reach out with any suggestions or queries. Warm regards,
eClinPro Review
Pros:
Eclinpro has made transitioning to electronic record keeping much easier. If there ever is an issue the team gets it fixed very quickly. The team at Eclinpro is professional and kind.
Cons:
I think the company is expanding and they do not have some of the things we need just yet. I know they may be getting them but that is my only complaint.
eClinPro Response
2 years ago
Hi Chase, I really appreciate your feedback and I promise the eConcent in coming soon :) Best,
eClinPro is a great tool
Comments: Great for research studies and patient tracking
Pros:
Very easy to use and great supportUser friendly
Cons:
No problems for me so I really cannot elaborate
eClinPro Response
last year
Dear Teena, Thank you for taking the time to share your positive experience with our platform. We're delighted to know that you've found our system easy to use and user-friendly. Our team works diligently to create an intuitive experience for all our users, and it's wonderful to hear that it's making a difference for you. Additionally, we're thrilled that our support has met your expectations. We're always here to assist and ensure that your experience remains top-notch. Thank you for choosing us and for your continued support. Warm regards, eClinPro Team
Amazing Service, Extremely Customizable
Pros:
eClinPro is easily customizable to accommodate the multitude of unique case report forms used in research trials. The customer service is impeccable. They are very responsive. The audit trails for data inputting and certification for documents is key for our industry, which are both features that eClinPro provides.
Cons:
Generating new CRFs can be quite tedious, especially when trying to match the EDC. I do not need the scheduling capabilities for our subjects, however there is no way to avoid using that on eClinPro. I would like to be able to enter a new subject from enrollment instead of creating a volunteer, scheduling them for a screening visit, etc.
eClinPro Response
last year
Hi Alexandra, I really appreciate your feedback You should try the quick enrollment process to be able to add a subject in one step. You are correct saying the CRFs config. process is quite tedious. The good news is we just launched a new version that address that problem :) Please send your availability to [email protected] to scheduled a quick zoom to review those changes. Best Regards, Hi Alexandra, I wanted to follow up on this to make sure you liked the new updates we did. We take our customers feedback really seriously. Please send me an email. Regards
Room for improvement
Pros:
I like that I can duplicate source docs for visits.
Cons:
Ease of use is not great. There should be an option to assign a signature to a private investigator so they can login and easily sign off on things. The "task option" isn't great. Also find the fact that you have to enter pin to sign off to be excessive when I am already logged in with my password.
eClinPro Response
last year
Hi Kayla, I really appreciate your feedback. Please contact me at [email protected] to schedule a zoom meeting and review those concerns. Keep in mind the electronic signature process requires a two levels of password protections (login + pin code) Best regards Hi Kayla, I wanted to follow up on this to make sure you liked the new updates we did. We take our customers feedback really seriously. Please send me an email. Regards
