ReMatter Reviews

Easy to learn and navigate

Comments: Very easy to navigate and always exceptional customer support available.

Pros:

I learned it very fast and it was super easy to navigate

Cons:

Only thing was the sales order pricing not updating. But it is a easy fix.

ReMatter is a great program

Comments: Overall, great support system. Some of the features were a great help when it came to doing my EOD reports.

Pros:

Downloading the reports as csv, the customer support system (being able to send a message and get a fast response), and generating new report templates. [sensitive content hidden] would always answer my calls since I would be too busy to just send a message/emails. Every time I came across an issue, [sensitive content hidden] would help tremendously.

Cons:

Every time there was an update, something in ReMatter would stop working (but luckily I was always in great communication with [sensitive content hidden] so he would immediately let the development team aware.)

Justin Metal Recycling Review

Comments: It's an overall decent system but it just needs little flaws to be fixed.

Pros:

It is mostly easy to use with adding customers and changing prices.

Cons:

We can't seem to do basic things like print certain tickets, have material costs already in the report, combine multiple scale tickets so we can pay as one, have reports update daily like the profits and losses, or delete tickets that are in receivables.

Rematter is the best wireless system!!

Comments: Overall, ReMatter has been a great tool to use. When it's working right, it makes the entire process of weighing and making tickets much faster than on paper.

Pros:

ReMatter is great at tracking inventory! Very user friendly and easy to follow the program. The trouble shooting techs are always very helpful, especially [sensitive content hidden] He is always available and explains everything thoroughly. Even if it's something he has to fix, he has it done in minutes! I always go straight to him with any concerns I have.

Cons:

Side car has issues on occasion. The program will shut down randomly and will need to be restarted.

ReMatter is AWESOME and has helped us TREMENDOUSLY!!

Comments: ReMatter really is great! [SENSITIVE CONTENT HIDDEN] the [SENSITIVE CONTENT HIDDEN] or so spot on with being available when I was learning and then quick on fixing any issues I had. A++ in customer service and also the program/system/ap, to me I rate it the same!

Pros:

ReMatter is really great! It has really helped streamline our dispatching. From our drivers to our back office ReMatter makes things so much easier for us. It has so many features we were looking for I can’t even list them all. I really can’t think of anything it is missing or that I need that they don’t already have incorporated into their program. I searched for a while and didn’t find anything that compared to what ReMatter offers.

Cons:

There isn’t much I dislike about ReMatter. Some of the functionality is not perfect but totally easily manageable (I think I may just be too picky) and they’re working out any kinks all the time so I’m certain it will end up being perfect!

The Easiest Choice A Scrap Yard Should Make

Comments: I am extremely pleased with my ReMatter experience. I highly recommend companies in a heavy duty industry, that runs a fleet of trucks, to give ReMatter a try. Being able to manage our inventory and assign trucks to the jobs that correspond have been an absolute game changer.

Pros:

There's plenty I could sing about when it comes to ReMatter, however hands down, ReMatter's support team is my favorite part about using the software. They are the most helpful group of geniuses that respond in the speed of light and magically correct backend mistakes.

Cons:

I really, really wish I could assign jobs to driver's that are not tub/company/scrap related. I'd love to have a basic "task" option where I could assign driver's to wash their trucks or go to their med card appointment, get an alignment, etc.

Innovative

Comments: My experience with ReMatter has been excellent. From the low cost to the outstanding support in training and constant innovation, we could not ask for a better product. Not only are we happy with ReMatter, our customer base loves the supplier portal and has become a selling point for us as well.

Pros:

ReMatter and their team are exceptional at innovating their product based on requests and needs of their users. The program has a clean design and is cloud based providing the utmost efficiency. The customer support is unmatched as well and helps to create a pleasant experience even when you need help.

Cons:

I have no complaints about anything in ReMatter. The program was thoughtfully designed and continues to improve daily.

Great software

Comments: Great! ReMatter so far has been really easy to use.

Pros:

Ease of use and functionality. Very easy to navigate all the functions

Cons:

nothing, its great product. I really can't pinpoint anything I don't like about it.

rematter review

Comments: excellent. the team is responsive. the software is easy to use/implement

Pros:

ease of use/support. the team is always responsive and the software was easy to use and implement

Cons:

no real cons. any questions quickly answered

Great Response time

Pros:

ReMatter always respond promptly. Our industry is hands on and our customer are very impatient. Whenever there is an issue the response time is great. I don't have to keep calling or emailing. What I like the most is the follow up. To follow up means that you care, you are concern and for me that means a lot.

Cons:

I wished that my company would have used them earlier.

Gerdau

Comments: My experience has been great. [SENSITIVE CONTENT] are always quick to help and respond immediately when needing assistance.

Pros:

User Friendly. On the Go apps to use for dispatch

Cons:

I dont have any issues. the system is great !

Gerdau

Pros:

I like that it is user friendly, and the customer service from [SENSITIVE CONTENT] is Outstanding!!

Cons:

I don't have any issues, everything is good.

ReMatter is a great program to work with

Comments: It just has so many cool features and [SENSITIVE CONTENT] our rep is so helpful and always available when you need him.

Pros:

Love that you can move jobs from one box to the next just by dragging it over.

Cons:

I love this program. Do not have anything bad to say about it.

Dispatch made Easy!

Comments: This is a wonderful program that is just what we needed! I am excited to see the future developments of the program.

Pros:

Easy to use; anyone can use the program with little training. It keeps all data available for review. ReMatter takes recommendations for improvements to the program which truly makes it a program that is user defined.

Cons:

No cons to mention. If I ever run into an issue I don't understand, a quick email and the ReMatter Team responds within minutes. It is very reassuring to have a company support their product and care about it's customers.

ReMatter Review

Comments: Very pleased with product. Looking forward to continued development and additional features.

Pros:

That it is app based and it's ease of use.

Cons:

There were/are frequent updates while in development.

Using ReMatter

Comments: Dealing with [SENSITIVE CONTENT HIDDEN] an his team has been amazing. Looking forward to continuing the business relationship to see how far this system can go.

Pros:

I have been dispatching trucks/people for a long time and this is simply the best system I have ever seen. Simple to use and straight to the point. I congratulate you guys on designing a wonderful product.

Cons:

There is nothing to dislike as the software is still in the growth stage.