Sumsub Reviews

SumSub is a great choice when it comes to your customers verification

Pros:

Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline

Cons:

Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports

Highly recommended all-in-one service

Comments: We started cooperation in 2019, and have been satisfied with the service since then. Of course, there might be some inaccuracies in some checks, but they are rare. The product is simple in use and offers a lot of useful features.

Pros:

Sumsub is constantly expanding their product, offering more and more features

Cons:

1. New applicant page interface is significantly worse than the old one. 2. Sometimes support team requires too much time to answer some questions.

Alternatives Considered: Veriff, Ondato, SION and Sift

Reasons for Switching to Sumsub: 1. Price was better than others 2. Product seemed better and easier to use

Does its job

Pros:

Able to detect fraud and fits kyc needs for onboarding users

Cons:

Needing to press several buttons on multiple documents to uncheck something before clearing the examined user profile, for example to change a document status to approved. Sometimes there are bugs, it allowed users with multiple profiles if they sent in different ID (for example, in different languages on the ID and the system approved both despite having facial matched selfies). Sometimes foreign language docs date of birth is misread. Can't see for sure why someone is blacklisted

Your Perfect Ally

Comments: The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. Additionally, their response and support is excellent, they care about providing agile and effective responses

Pros:

It is an extremely reliable ally. Understands a company's compliance needs well and meets them holistically

Cons:

Everything with sumsub has been excellent

Alternatives Considered: Chainalysis KYT

Reasons for Switching to Sumsub: Meets all the requirements we were looking for

The best solution on the market overall.

Comments: Useful tool with very little alternatives on the market. Will keep using.

Pros:

Feature - rich, The price is affordable and the support is great! The product development is in progress and the tool is getting better.

Cons:

Periodic issues with processing speed. Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.) The lack of ability to screen company names against sanction lists apart from the full KYB.

Alternatives Considered: GBG Identity Verification Solutions, Onfido, ComplyAdvantage, Ondato, Salv, AU10TIX and Reliant

Reasons for Switching to Sumsub: Ran out of options - the other ones were: Shufti Pro Smart Search Tonbeller Web Shield They all either lack features or are too expensive.

SumSub is a great starting point for small FinTech startups

Comments: They are great for compliance and KYC!

Pros:

SumSub is easy to use, and they charge based on number of checks with no minimum, which makes it great for small startups who don't have the volume for other products. Their API's are straight forward, and their admin interface is effective.

Cons:

The stats and bulk views aren't very effective. It's hard to get a sense of how easily our users are finding the experience. We think that most of them find it easy, but we don't actually have any metrics to know, except the number of complaints we get. Which is small, but the ones who do complain are generally stuck and unable to continue.

Alternatives Considered: Trulioo and Jumio

Reasons for Switching to Sumsub: It was cheaper and more affordable at our volume level.

Great product

Comments: great platform and we can see a huge increase in process rates.

Pros:

Easy to use and very good ui/ux for clients to use

Cons:

for a company - we want the ability to send clients a direct emails if the documents they have uploaded are incorrect or need adjusting - we haven't found an easy way to do this so far.

Great!

Comments: great

Pros:

The ease of use, functionality and support team

Cons:

nothing; you made some changes that initially made it harder to find things that were previously easy to find

Alternatives Considered: Trulioo, Jumio and Shufti Pro

Reasons for Switching to Sumsub: We already did the integration for a client and we saw that you work well and the pricing was good.

Great customer service and technology

Pros:

Customer service is great! The software works much better than other tools we tested out there.

Cons:

The webcam in the desktop version needs to have a specific angle to work.

Alternatives Considered: Passbase

Reasons for Switching to Sumsub: Passbase had bugs - Sumsub worked perfectly.

Highly recommend to use S&S

Comments: Overall expiries is positive, we have used S&S for more than 3 years and the level of service provision is growing every year

Pros:

The level of support and cooperation is extremely high. They are always happy to help and improve their system.

Cons:

The way how we can adjust translation in customization is a bit more complicated compared to other solutions that we have.

A great product which keeps developing

Comments: Great product which keeps developing. Good user experience. The serviced received from account manager is excellent.

Pros:

The functionality, flexibility and reporting capabilities of the product

Cons:

It can be overly complicated, when making a change in the system you are not always aware of the knock on impacts.

Solid product

Comments: overall experience was position. customer service team handled our requests really well and in timely manner. some things were out of their control which is understandable

Pros:

it is really good at validating document and has alot of settings to optimize strictness parameters.

Cons:

Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience. I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed. web is like that but apps dont.

Sumsub KYC/AML Platform short review by KYC Advisor

Comments: As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company.
Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission).

Pros:

This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool.

Cons:

I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows.

A great solution that works almost out of the box

Comments: We integrated the SumSub solution to our workflow in a less painful process than other solutions we used in the past. Which is great for our IT area.

Pros:

It has all the bells and whistles we can ask and if it is integrated through web (not API) it is almost an out of the box solution.

Cons:

The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :(

Easy integration with only few steps

Pros:

From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers.

Cons:

The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case.

Alternatives Considered: eID-Me, Onfido, Jumio and Passbase

Reasons for Switching to Sumsub: Price, flexibility and quality of service.

SumSub A breath of Fresh Air

Comments: Super Support!! And Really good product. Well done to the developers and the management.

Pros:

So modern. The api is very easy to use. SDK's are updated, Modern. Very happy that we chose this KYC

Cons:

I found that the documentation is not always 100% accurate. So there were cases where I follow the documentation and the samples were wrong. Perfect example is the questionnaire translations. The syntax on the documentation was wrong and this made me spend a lot of time troubleshooting. I later realised when sumsub support helped me out. the syntax they gave me was different than online doc. I also find the chat support not very efficient. (Not because of the support persons but mostly because I think it seems to be for first line support only)

One of the top KYC/AML providers

Pros:

The integration was really flawless. Their documentation is detailed and it's easy to orientate what to do if you want to integrate their service on both the Front-end and Back-end side of your project. I like the customizing options of the identification journey by choosing the types of documents to be used, from which countries etc. One of the most important features parts of the cockpit is the option to localize the service on our own. Really neat!

Cons:

In terms of features, I can't think of anything vital missing. The only thing where I see room for improvement is the customer support and the overall communication in terms of issues or software updates. In general, I am happy with it most of the times it but sometimes it takes time before getting an answer and this might be a problem in certain cases.

Sumsub makes my life easier

Comments: I've had a fantastic experience with the Subsub platform over the last couple of years and I've enjoyed watching it grow and evolve

Pros:

All of the information and control that I need, right at my fingertips.

Cons:

So many options there can be a learning curve for some features, but that's a very mild drawback.

Perfect, compliant KYC solution for crypto-businesses

Pros:

The solution from Subsub satisfies all of our and the regulator's requirements regarding KYC. At the same time, it is easy to implement and manage. Furthermore, the user flow is very convenient, thus increasing the conversion rate in the KYC process. At the few instances I reached out to the support for clarifications, responses were always prompt and helpful.

Cons:

We did not discover any cons so far and are fully satisfied with the solution.

Sumsub KYC/AML Platform review

Comments: Solves user fraud and automate user data parsing.

Pros:

Easy to use and integrate with existing business processes with great support.

Cons:

Maybe unlock full right on applicant management including deletion.

cse

Comments: Awesome. Everything works so well. Keep improving on functionality and navigation of the site

Pros:

document verification. Everything works so well. Keep improving on functionality and navigation of the site.. Everything works so well. Keep improving on functionality and navigation of the site

Cons:

none, Everything works so well. Keep improving on functionality and navigation of the site. Everything works so well. Keep improving on functionality and navigation of the site

Ambr review

Comments: I think we were not fully introduced to product, it's optimization and overall setup. Our IT team had difficulties to implement it in the correct way at first, when it shouldn't be the issue. Our payment got lost, people from SumSub were thinking that we are still on the trial period. We have to wait hours to receive a simple response from support team. There was a lot of back and forth. The product is good, and we are happy to use it, but we didn't receive a lot of attention most likely because we are still a little player.

Pros:

can read Chinese characters, product looks user friendly.

Cons:

Identification links get's expired quickly, "reset" button doesn't refresh it. We have to send a completely new link if the customer don't perform identification process quickly (when it's done manually).

Good!

Pros:

Modern UI, ease of use and accuracy. Feels like a top quality product.

Cons:

There could be more customizations. For example, the web app UI, etc.

So far so good!

Pros:

What I like the most : - Speed - Relability - Support

Cons:

The only We had is to get familiar with the plateform as it is a bit technical but after a week, it was great

Perfect Solution

Comments: It's perfect software for our company

Pros:

Verifications of individuals are quick and are facing all EU requirements

Cons:

There is no such a things. Whatever we use is made perfectly and we see how SUM and Substance is growing