Masterpiece Manager Reviews

the evolution of gallery software

Comments: What I appreciate most is that it feels more like a partnership than just buying an out of the box software. We have evolved alongside and the Masterpiece team listens to suggestions and responds quickly.

Pros:

We have been with Masterpiece for almost 15 years now and have gone through all stages of the software since. Version 11 is extremely good and offers everything that we need to run our fairly complex business. Impossible to list all the features we use, but we like most the seamless integration into the web site and the fact that it is all cloud based now.

Cons:

The previous versions had a few flaws but 11 seem to have overcome all that.

So grateful for this software

Comments: Because Masterpiece Manager is designed for the gallery/art industry, it has so much of what I need already programmed in. I had a few hundred pieces of inventory to log when I was first opening, and with a little guidance from the tutorial videos and from Customer Service, I was able to get it all in with no issues. One of my favorite features is that when I put inventory into MM, one click can put it right into my attached website. This is huge for me. I'm the only person working my gallery. If something needs doing, I'm the one who gets it done. So the fact that I can put info in once and have it both in my POS and on my website is a life saver!

Pros:

Ease of use, ability to add my own categories for inventory, website compatibility

Cons:

Speed of processing can be slow or can hang somewhat regularly, would like a bit more functionality with sales and contacts reporting

Once they re-did the program in India it has been a nightmare! Now, their email is worse!

Comments: I was always happy with the service I received from [SENSITIVE CONTENT] but now that they are having major email problems, the [SENSITIVE CONTENT] doesn't return phone calls and seemingly is ignoring this issue hoping it will go away. They charge you for email servers and then some company takes over their email servers and all they can do is blame the other company with no results. I am missing years of emails from their transition which they didn't notify us.

Pros:

I really liked the [SENSITIVE CONTENT] and the programs ability.

Cons:

Once the [SENSITIVE CONTENT] settled in, he revamped the program in India to save money. This was the beginning of the downfall.

We recently upgraded to version 11 and the accompanying new website. One word ...Awesome!

Pros:

Very intuitive. No longer need constant contact. REAL TIME DATA on our website. Having the photos in this POS / Inventory system which automatically feeds the website at the time of item setup. Once an item sells the items shows a red dot on the web, showing it sold, and then the item is automatically taken off the website 3 days later. This is eliminating the need for 1 full time employee between the website updates automatically taking place and the email/client information always update and not having to know another system (constant contact, etc.). The team was professional, suggestive, and VERY timely upon all requests made. Really felt like they are "in it to win it" and that my success is truly their success! Great software always improving!

Cons:

Must export the data to excel for printed reports. Would like to see the data on my screen including photos and simply print all the data. Not just a browse screen shot but the full data including scroll down data.

Great for Art Galleries

Comments: The support you get is fantastic. It's very personal. If we have questions, the staff is available to talk to us and work through our issues. I really like not having to do an online chat, or worse, rely on some prefabricated Q&A manual to figure everything out.

Pros:

The best thing about Masterpiece Manager is its integration of various functions in one product. This eliminates the need to source POS, inventory management and e-commerce from different providers. Also, the software comes preloaded with features designed specifically for gallery management. Whether you are selling art on consignment, or buying inventory for resale, the software has all the features you need to track your current inventory and revenues. In addition the website templates are attractive and easy to set up.

Cons:

The e-commerce functions are not automatically optimized for other retail sales channels such as Facebook, Instagram and Google. This limits your ability to make full use of Facebook, for example, by having a Facebook store, and it also limits analytical capabilities you might have if your website is optimized for these sales channels.

Masterpiece works well

Comments: Masterpiece does allow good tracking of inventory though sometimes mysteriously, the color of an item is no longer green (which denotes it being available). That color coding works well for the most part.

Pros:

The ease of finding a particular contact or artwork. Also, the customer support when we have an issue or would like something changed, is fantastic.

Cons:

Cannot print labels for artwork; cannot print contact information for clients; cannot customize reports, i.e., change fonts, change spacing, add images where we want them; entering payments from clients sometimes does not work.

Very Elegant Solution

Comments: Masterpiece manager was elegantly designed with the end user in mind ... it just makes sense! It automates many tasks, eliminates double-entry and minimizes human error. It is very intuitive, easy to use, and well documented. Super training videos, and excellent support through Zen-desk whenever needed.

Pros:

Elegantly designed, easy to learn, and meets our business needs completely!

Cons:

Editing reports is the least intuitive. We are looking forward to the training video, which is in the works!

Save and share your best designs and images that you like.

Pros:

Very good platform to find illustrative designs, excellent to search, share and save your image repertoires.

Cons:

It has a slightly simple interface but you were there and you easily find what you need, sometimes it takes time to find images but at the end you get it.

A very useful software to manage art collections (of any size).

Comments: Art is a global business nowadays and Masterpiece Manage makes it easier for you to jump in the game.

Pros:

If you have ever worked with art pieces, you'll understand the struggle finding a software that really gets the complexity of it all. This software does. Whether you're an artist, a collector or a gallery/museum manager, this is a very useful software. It comes from 1994, so they know what their doing. And now it's cloud based and comes with mobile apps which is fantastic to this accelerated world we live in. But it not only register your art pieces, it also gives you an e-commerce and and an invoice feature. And the integration of everything is seamless. Prices are fair considering all it offers.

Cons:

It will take a while to learn how to use it wisely, but it is worth it.

Masterpiece Manager, is an easy way to promote yourself and your work as an artist.

Comments: I can promote myself as an artist and i can be in contact with what's new.

Pros:

Masterpiece Manager is a cool and a very good app for promote yourself and stay in contact with what's new, events and much more! The interface and options are very simple to handle. Is very intuitive and effective. As an artist, i can assure you that it won't be a waste of your time. Give yourself a try and enter the easiest way to see and purchase art.

Cons:

As a picky Designer/Artist, i could say that the interface may need a more creative way to display options. Esthetics aside, i don't have another complain about it.

Comments from a Solo artist gallery owner

Comments: Excellent at all levels

Pros:

I have been using Masterpiece software for over 4 years. I am totally in love with this software! It allows me to do my accounting, my COA of my entire inventory of 4500 art pieces (current and sold), my quotations, they also publish my art on their website, I can do auction and much more. The service is exceptional, these guys are like family; always there to help and very fast. I absolutely recommand it to anyone whatever you own an art gallery or you are a solo artist.

Cons:

Email blast, not the best (from 2 years ago, might be better by now).

They Know the Art Business and What Galleries Need.

Comments: Masterpiece is an incredible time-saver with real-time website updating upon a sale and upon adding new inventory. Customer service is out of this world! the team respond quickly and positively to anything we need. They are a dream to work with. Having come from years working with ArtCloud, I am very happy with my decision to work with Masterpiece Manager for my gallery inventory, POS, website, artist commission reports, and e-mail marketing.

Pros:

Working with the team at Masterpiece Manager has been wonderful. They have developed a software that keeps my art gallery organized with inventory. Masterpiece is an incredible time-saver with real-time website updating upon a sale and upon adding new inventory.

Cons:

The only con that I see is the difference in how our website and newsletter is viewed from a desktop computer to a cell phone or other hand-held device. We were able to over-ride this within the newsletter by adding images of text vs body copy. This quick change has allowed us to use our branded font and it show correctly no matter what device / computer system / email system our newsletter is viewed on.

Focus on sales - no follow through.

Comments: Abysmal.

Pros:

The price of the software seemed most reasonable for the feature set, despite the fact that it was older technology.

Cons:

We got even less than we paid. The software was buggy. Their integration team didn't deliver on the website integration that was paid for and when they finally decided to redevelop the software into something that might have worked, we were asked to purchase it again. Our business limped along with this software for four years. Such a waste of an investment. We were one of many clients with this experience, including another large public art organization located in Edmonton, who had similar issues.

Amazing Softwarre

Comments: Such a great program and we are super happy about the amazing customer support we receive!

Pros:

So easy to use, very user friendly and easy to navigate and track inventory.

Cons:

Sometimes when an update is made it knocks other functions out of whack.

Masterpiece is perfect for your inventory and customer needs

Pros:

Clean database layout. Customizable reports. Quick response time from support team.

Cons:

Only one keyword search by field when doing a query.

I continue to love this software!

Comments: Excellent!

Pros:

It does everything we need to run a gallery!

Cons:

I recently wrote a review mentioning that the only thing missing in this software was a lack of an instruction manual. Well, the owner contacted me and told me that they now have a manual online!

Great, chill and easy software that flows.

Comments: Business organization and productivity rates through the roof!

Pros:

The ease and simplicity along with the comprehensive understanding of how a business works and how this integrates with business.

Cons:

I actually like everything. I can't say that I don't care for anything. It's a great product! I think the best thing was watching the training videos and it really gives you a comprehensive understanding of what the product can do.

Great Company to work with!

Pros:

The software is intuitive and simple to use. Any time you have a question the team at masterpiece is readily available and happy to help! This software makes managing inventory and running reports seamless and easy.

Cons:

It is hard to think of a con to using the software. Any time I do run into a question or issue it is usually resolved immediately by the masterpiece team.

Great Value and Functionality

Comments: I can easily print reports of sales and inventory. Tracking amounts due consignments are a snap.

Pros:

Masterpiece Solutions is a great value. The ability to directly interface your inventory with your website means less time doing data entry and more time to spend interfacing with your customers.

Cons:

Look up Tables do not filter 'out of stock' items which can make searching for items somewhat tedious

Not only is this the best All-in-one system for your art and clients, but the service is fantastic.

Pros:

Everything is stored in one place, your art, artists, clients and transactions. Everything you need to know or view is together - no more separate systems. Love how our website is attached to our inventory and is updated in real time as inventory is added and sold.

Masterpiece Solutions

Comments: Overall, they are an outstanding company with fantastic customer support. They are very responsive to any and all of my needs.

Pros:

The ease at which everything works together. Also, they have a terrific inventory management system and the reporting is off the charts!

Cons:

There are a few minor items that one would expect, but nothing really comes to mind.

Beautiful discovery. For me

Comments: thank you for that

Pros:

The beautiful thing that drew attention and I liked a lot is the form of the platform and the method of control within it .. Very stylish and easy to suit all users .. The idea is also beautiful and contribute to the development I consider this application a new discovery for me. And will help me a lot in my personal life and I wish with all my heart to succeed a lot in the future and become more popular

Cons:

The only negative thing in the application is that it needs a lot of popularity to be things that are active in it .. I think it needs a lot of support and publicity to reach the largest number of users and I bet it will like a lot

My business is operating more efficiently and I'm making more money. Customer service is superb.

Pros:

It is intuitive. Integrates with my quickbooks, auction abilities, seamless push of my products to my website and Masterpiece Online.

Very Happy with Masterpiece Manager

Pros:

Masterpiece is always innovating and improving and support is top notch. The software is full of functionality and has lots of capabilities.

Cons:

I would prefer to have all fields available to me when searching for transactions. But I understand that less makes software less complicated and easier to use.

Excellent product for art galleries

Comments: Control over inventory

Pros:

The ability to control limited edition prints and avoid duplicates; contact database linked to art purchases

Cons:

Very little that I don't like, perhaps formatting labels was an issue but I figured it out. We don't use the website option because we have our own.