Spidergap 360 Feedback Reviews

Outclass tool with fantastic customer service and excellent functionality

Comments: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pros:

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Cons:

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Spidergap is a rare gem!

Comments: This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

Pros:

The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

Cons:

The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

Very easy to use

Pros:

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons:

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

HR Director

Comments: We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures.
It made my job easier, THANKS!

Pros:

It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.

Cons:

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Amazing Experience so easy and useful to use.

Pros:

The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results.

Cons:

It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review.

Gather feedback you can use

Pros:

The software is completely customizable. The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps. The software is very user friendly and there are endless resources available to help fill the knowledge gap. They also have attentive and supportive customer service that ensures your success in implementing this tool.

Cons:

The only thing that would make things easier is if the software connected to our HRIS system and could pull the data fields directly from there rather than having to create spreadsheets to upload into the system.

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

Pros:

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

Cons:

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

Spidergap helps people unleash their potential

Comments: Really great experience, already recommending the tool internally and externally.

Pros:

I recently evaluated the Spidergap 360 degree feedback tool. I was delighted on how easy it was to setup and customise. I also liked the questions and appreciated the thorough report that I received.

Cons:

Adding the emails one by one is troublesome and error prone. Maybe some kind of AD integration would be beneficial, not sure if it is possible.

Really favored with this application

Pros:

Tool of great utility, excellent the approach in the personalization of the questionnaires, since it is adapted to the required needs, its functionality is very practical.

Cons:

It does not have autoguardado. In General: Easy management of the tool, being able to select the people you require to be aware of the progress of your management is a great help.

Excellent Product on Every Level

Pros:

Super user friendly Intuitive Easy to find and understand knowledge library

Cons:

I wish there were more options to customize my report.

This product is great for 360 feedback and the customer service is outstanding!

Comments: Working with the reps at Spidergap has been a joy. They are professional, quick to respond, and very helpful.

Pros:

I really like that Spidergap's backend system is so easy to use and customize. I also find the customer service and response time to be best in class. In fact, they set the example for how a company should treat their customers.

Cons:

I think it would be an added benefit to make it easier for feedback providers to resume an assessment if they have to take a break midway while completing the assessment.

Highly recommend

Comments: We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product.

Pros:

The team at Spidergap. The product itself is highly customizable and easy to use. The team exceeds expectations at every turn. They monitor your project and reach out to check in at all the important milestones. When I have had a question, the response is immediate. Every person on the team is knowledgeable on our project. I have never been as impressed as I am with the Spidergap team.

Cons:

We have a lot of users taking the survey and not having a platform that is accessible to them costs the admin a lot of time. Users have to contact the admin to see what their progress is and who hasn't yet responded to their feedback request. Any changes made to emails that bounce as well have to be done by the admin.

FIrst time using 360 software, Spidergap made it so much easier

Pros:

It's easy to use, ongoing customer support, and really streamlined what was previously a lot of work without software.

Cons:

I don't have a lot of cons, Spidergap was able to do exactly what I needed it to.

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

Comments: I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Fabulous tool for 360

Comments: We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly.
We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop.
Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content.
We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.

Pros:

The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover. The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive. Great value for money / no mandatory tie-in to coaching services that is forced by other big brands Very insightful and easy to read report with strengths at the forefront, not just weakness.

Cons:

Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action.

Takes 360 degree feedback to the next level

Comments: Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels. However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process. The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on. To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.

Excellent product, outstanding customer service

Comments: I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Fit for purpose design with great support

Comments: I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.

Pros:

I chose this software because the reports and results are professional, easy to understand and customizable. I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.

Cons:

Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve.

Awesome customer experience and use friendly options to navigate

Pros:

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons:

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Simply Outstanding!

Comments: I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use. The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution. The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system. I would highly recommend Spidergap to anyone!

As a professional coach, I needed a 360 feedback system I could use with my clients

Comments: I recently completed a project using Spidergap for this and found it worked perfectly. With online technology you tend to expect a lot of issues, but we didn't have any with Spidergap - it did everything it was supposed to do. The objective of the 360 was to start the conversation with individuals to help increase their self-awareness. Spidergap's reports made this work really well. One big benefit to my client was the ability to customise the questions (whereas most other tools don't allow this). I also found Spidergap's 360 Academy really useful, helping to remind the 360 participants (and me!) that the aim of the feedback review meeting is not actually to review the feedback, it is to make an action plan. Support was fabulous, and worked extremely well. I will definitely use Spidergap again.

Very user friendly and easy to customize

Pros:

The tool is very flexible when it comes to set up as well as customize questionnaires and reporting. All is managed online, very user friendly and intuitive system.

Cons:

Nothing to report at this time. I am happy with the experience so far.

Great functionality and customer support at Spidergap!

Comments: We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

360 Feedback With a School Administrator

Comments: Easy to customize, process was smooth/instrument is not complicated to understand, and customer service was EXCELLENT!

Pros:

Customizable 360 feedback instrument. Excellent training on use before, during and after the 360 multirater process. Great team to work with!

Cons:

Absolutely NOTHING negative occurred - extremely positive experience for me and the public school I consult with!

Excellent! I truly recommend.

Comments: I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!

Pros:

flexibility, ease of use

Cons:

that I cannot select single assessment scale (need to compare target performamce with current performance)