--- description: Learn more about Salesforce Sales Cloud price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.co.za/software/61368/salesforce Page: 1 / 752\ Next: [Next page](https://www.capterra.co.za/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18768 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18768 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - AI/Machine Learning - Access Controls/Permissions - Accounting - Auto-Dialer - CRM - CRM Integration - Call Center Management - Call List Management - Catalog Management - Client Management - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Customer Database - Customer Profiles - Dashboard - Data Entry - Data Security - Document Management - Email Management - Email Marketing - Engagement Tracking - For Insurance Industry - For Sales Teams/Organizations - Forecasting - Inbox Management - Job Scheduling - Knowledge Management - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Onboarding - Performance Management - Performance Metrics - Pipeline Management - Price Optimization - Prioritization - Progress Tracking - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling - Self Service Portal - Shared Contacts - Task Management - User Management ... and 53 more features ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox Business - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software) ## Related Categories - [Revenue Management Software](https://www.capterra.co.za/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.co.za/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.co.za/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Dynamics 365](https://www.capterra.co.za/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "One of the Best Sales Softwares in the World." — 4.0/5 > **Lebogang** | *05 December 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that, it is a system that teaches how to make sure that the Sales function in the company is smooth and efficient. > > **Cons**: Honestly speaking, it is a bit hard to use as a beginner and takes a bit of time to understand. > > Overall, this product can significantly boost productivity, shorten sales cycles, and improve win rates by ensuring reps work smarter, not harder. ----- ### "Salesforce for every business" — 4.0/5 > **Tshidi** | *20 August 2024* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It makes it easier for me to make fast decisions, and it helps me connect with customers and make more deals with them. > > **Cons**: It has a 14-day trial for free, so I can try to put my business together and try selling for free. > > It will do the job for me in terms of marketing and sales and get through to the customers in a way that I cannot do. ----- ### "Salesforce Sales Cloud Slales Tracking Review" — 4.0/5 > **Sihloniphile Angel** | *03 June 2024* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: Comprehensive lead and opportunity management Robust sales forecasting and analytics Customizable dashboards and reports Mobile accessibility for on-the-go sales tracking Seamless integration with other tools Advanced automation and AI features > > **Cons**: The platform can be expensive, especially for small businesses. Customization options, while powerful, can be overwhelming for new users. Some users report that the system can be slow at times, particularly with large datasets. The extensive feature set may require significant training for full utilization. > > Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce. Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes. ----- ### "This CRM is incredibly versatile" — 5.0/5 > **japhet** | *06 May 2024* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations. > > **Cons**: Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system. > > I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed. ----- ### "Keep your data in one place" — 5.0/5 > **Verified Reviewer** | *24 June 2019* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Salesforce allows you to keep all your company data in one place. It is cloud-based and can be accessed on many different platforms > > **Cons**: Salesforce is not easy to use, it does require training, however, once mastered and set up for your business, it allows you to interpret data accurately and is well worth the price. ----- Page: 1 / 752\ Next: [Next page](https://www.capterra.co.za/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data