Orderful

Easy to use and great support

Comments: Very good team to work with and great product.

Pros:

Integration was easy to do and was very fast to deploy. It took us less than a day to get done.

Cons:

Cost could be better, but its not the driving factor. The service from the team and ease of use makes all the difference

A great service for a company that needs full transparency of AS2 communications.

Comments: Orderful was easy to implement to replace our previous provider. We did have to write our own API calls to their system but we have full control over what happens with errors and transactions. Orderful has allowed us to shrink our new customer EDI implementation significantly.

Pros:

Orderful is the first system we found that lets us see everything. We had other EDI providers that would not show the raw transactions. Orderful lets us work the way we want to work. They do the heavy lifting of the communications and AS2 translations and we get to work with a good API directly from our ERP system. We can write our own reporting and notifications from the raw transactions we see.

Cons:

Not really a downside but it would be nice to have access to APIs as well as AS2. We work with a lot of trading partners that have API access and it would be great to have one single simple interface that covered all of our business transactions.

Replacing SPS?

Comments: Orderful has helped streamline our order processing by automating the ERP -> Warehouse -> ERP flow for us and minimizing the amount of routine work our team has to do.

Pros:

Love the implementation team being responsive and dedicated to getting us set up on time and working with new technologies.

Cons:

Sometimes support was difficult to get ahold of post-implementation, but things have been improving a lot recently and now all of our questions are answered in <24 hours.

Super Happy with Everything Orderful Offers! Would recommend 10/10

Comments: We are connecting end to end with our trading partners to allow for docs to be sent seamlessly and without question. The automatic error flows (in the case of an error) would allow for us to have full visibility into what the potential issues are in a particular document. The Orderful team is always super easy to get a hold of in the case of any questions or new builds.

Pros:

Super easy to use and the Orderful team was able to take control and spearhead the onboarding process.

Cons:

I can honestly say that I have not come across any negative features in the current product.

An Intriguing Alternative to Traditional EDI Services

Comments: The Orderful team has been very friendly and helpful in getting us migrated to their platform and working through the obstacles we have encountered. Orderful has been receptive to feedback on its product from both us as well as our trading partners and is seriously interested in improving the experience in the Orderful platform.

Pros:

With most EDI Services a Managed Services or Software as a Service model requiring dedicated developers or mappers to maintain, Orderful's platform offered us a more simplified approach. The Rules Engine has allowed us to consolidate the developer / mapper role with a business analyst role. Communications set up is self-serviced by our carrier trading partners and automated email notifications of exceptions allow us to onboard much more quickly than in our legacy EDI platform.

Cons:

Early on there were delays with delivery of our transactions but in 2022 Orderful has invested a lot of time and effort into having its platform be much more resilient. Reporting capabilities within the platform are still very limited and basic and would be nice to see more telemetry-type reporting native to the platform.

Orderful is a great EDI solution

Comments: My overall experience with Orderful has been good. They have an exceptional support team which is very important to us and they really help cut down our onboarding time, making us more efficient.

Pros:

Orderful makes the EDI onboarding process much smoother. They also have outstanding support.

Cons:

I think there could be some improvements to their existing portal. Having a more robust filtering, for example would assist with their customer's scalability. They could also improve on their reporting/analytics

Orderful is a really great product with experts available to answer any question related to EDI

Comments: The customer care from Orderful has been top touch. This has made my life and role a lot easier at this company. It's also been high impact for our customers.

Pros:

I like how reliable and easy the software is to use. Also, the fact that we have solutions architects available to assist makes our lives easy. This allows us to focus on the core of our product. In addition to that, we're able to schedule meetings with our account manager who can answer any question or issue we have with EDI. This is critical when it comes to onboarding new customers. Our account manager can carry the success of that business relationship through their knowledge and expertise in EDI. On every client call we've had, our account manager has more knowledge on EDI than any of our customers.

Cons:

I just don't like the launch time required for EDI technology. This isn't a problem with Orderful, but a problem with the industry. However, Orderful has created a ton of great tools and features that expedite this process so I'm very optimistic about Orderful's ability to solve this problem in the next 2-3 years.

Orderful is the EDI Solution for Us

Comments: We could not be happier with our decision! They have decreased our onboarding processed and kept costs down at the same time.

Pros:

It is very user friendly! The UI is very self-explanitory.

Cons:

Initially, the onboarding process was slow but that has been addressed and MUCH better now.

Implementation Feedback

Comments: Orderful team treats us like a true partner versus the standard customer and vendor relationship. Orderful is open to suggested product enhancements and does their due diligence in vetting out solutions before implementing.

Pros:

Having the ability to customize and map different trading partners business rules has been key to a quick implementation timeline. Developers or mapping expertise is generally not needed.

Cons:

As with any software, there were times when a feature or enhancement timeline got pushed out due to competing priorities. Orderful was great in communicating these changes and did fulfill requests that were approved by product teams.

The EDI solution you are looking for!

Pros:

Orderful has given us the transaction visibility we needed, from transaction level detail to a bird’s-eye view. They have made it possible to drastically cut onboarding time with trading partners by 90% compared to our previous state. Their support team is quick to respond to support inquires, and their team is highly knowledgeable in EDI. Their product offers friendly yet powerful tools that allow us to self onboard and make the needed changes on the fly that we tend to see in our industry. Their user interface is clean and sophisticated, making you feel in control of your data and relationships across your organization.

Cons:

At this time they do not support XML, and file formatting outbound is strictly X12 EDI. Reports ran out of the UI are limited to 30K transactions however they offer list API for more robust reporting needs.

Effective EDI Partner

Comments: Using Orderful has been very helpful for setting up EDI connections with multiple vendors. It has allowed us to realize the benefits of EDI trading without having to operate that service in-house.

Pros:

Orderful is very effective for connecting to multiple EDI trading partners. It allows for transforming multiple EDI transactions into a single JSON file accessible via EDI. The rules engine is robust and effective for exception management.

Cons:

The setup requires some EDI knowledge. Testing within the platform can be a challenge.

Great product with low cost

Pros:

The product is easy to use, but transaction and relationship rule will need some training.

Cons:

The UI has some issue to load big transaction

Sethmar Review

Comments: Fantastic

Pros:

Easy to work with and the people are great. They've helped solve problems and bring solutions to the table.

Cons:

Didnt understand all of it at first but over time got it all down.

Orderful

Comments: We have used Orderful for 4 years and the product has continued to be improved with new features and process improvements. The customer service is excellent.

Pros:

Orderful manages both the communications as well as the mapping with a pricing platform that has allowed us to increase the number of trading partners we share EDI data with. Onboarding process continuously improved. Onboarding of new trading partners can be completed in 2 days with go live be completed in 2 weeks.

Cons:

Only issue we have is sometimes errors are difficult to understand the root cause. They had some issues in customer service which have been 100% resolved.

Great for mapping EDI changes - awesome customer service

Pros:

Love that Orderful provides a super user-friendly interface for making (at-times) complex EDI mapping changes. We don't have to invest internal technical resources to perform this function, because Orderful meets our needs.

Cons:

There are a few unavailable features - like the ability to batch EDI files - that are hard requirements for our customers and Orderful doesn't support.

Great tool for those starting with EDI

Pros:

Super easy to use if you're familiar with APIs. Support is fantastic.

Cons:

Not as feature rich as their big competitors. Lacks in data transformation and native integrations to common ERPs. For the price though, its great.

Modern EDI Infrastructure

Pros:

Most platforms aren't as plug-and-play, which can cause extra steps down the road. For us, the ease of use, intuitive UI, and quick support resolution combined with customization via the Rules Editor have enabled the onboarding of new partners to be seamless.

Cons:

Haven't experienced too many downsides - It excels in most areas compared to other previously used EDI platforms. There are occasional outages that every platform experiences, but they are quickly resolved and it doesn't affect transactions.

Fantastic communications and integration support with our trading partners

Comments: We were trying to solve the manual steps for our b2b fulfillment services while capturing our customized product inventory so our members received what they requested. The orderful team was quick to respond, kind, easy to work with, and helpful to resolve any issues that may have arose in a timely matter.

Pros:

The out of the box functionality supported best practices. However, customized transaction types are available. Reduced manual efforts for daily operations and fulfillment.

Cons:

In my role I do not use the software daily.