HoduCC

Best

Comments: Excellent

Pros:

Product easy to useIntegration easySupport available

Cons:

Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial

HoduCC - Complete Omni-Channel Solution

Pros:

The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.

Cons:

The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter.

Contact center solution

Comments: 85 % satisfied

Pros:

Easy to use to and its run with minimum resources

Cons:

User interface need to enhanced, as its seem outdated

Admin Profile , Supervisore, Agent

Pros:

Call Center, social network , holiday week-off

Cons:

call complaint, can user multiple sip trunk at the same time

Great platform, great support.

Pros:

Easy access to leadership to discuss future development.

Cons:

Not a feature-rich as other enterprise platforms

Good Contact Center tool

Pros:

Quick setup and very affordable. Support is also very strong. Licensing is also flexible

Cons:

There are no specific disadvantages that I have seen.

Inexpensive solution for small to large businesses

Pros:

Pricing is Reasonable Solution Setup is Easy

Cons:

More Features need to be added More Marketing

A great Tool for Contact Centers

Comments: The people and the company is great we are happy working with them

Pros:

His professional services trough a local company that truly understand our needs

Cons:

Quote is complicated different prices

Efficiency

Comments: it was indeed a good experience from the team as they showed the technical installations, assisted with client visits, product knowledge

Pros:

Ease to use, support is available. Very efficient

Cons:

so far things are good and no concerns so far

Good solution

Pros:

Intuitive interfacesCapacity and performance

Cons:

Statistics dashboards and supervisor profil

Good but slightly expensive

Comments: Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia)

Pros:

Flexibility and easy to use, rich features

Cons:

Chatbot integrationIVR Bank TransactionMarket Place Integration

HoduCC Review

Comments: Almost perfect, apart from the intermittent downtimes we face on and off.

Pros:

I like the fact that HoduCC can show real time recordings, especially for individual user/agent without admin access.

Cons:

None at the moment, maybe when we get more functions.

HoduCC Review

Comments: satisfactory

Pros:

HoduCC is very user-friendly and has a lot of features that are needed for CRM

Cons:

the CDR often varies with what the service provider shares.

General Manager

Comments: Good and great

Pros:

Dashboard, Call recordingCall backCustomer management

Cons:

No bulk sms features which is more important for our customer and it will to attract more of our local customers. On the other hand, Support fee is very high so if you could reduce the fee it will be more appreciated.

Amazing Solution

Comments: It has helped our contact team manage our customers expectations and win more customer trust.

Pros:

I like the fact that the implementation was easy and fast also the solution is user friendly and is online call center

Cons:

For now, all the features available are all we need for our operation.

Good system

Pros:

The CRM, is what i liked most, ability to view prvious data of callers

Cons:

Available sms gateways do not work in UgandaModifications of CRM are very limited

Great Call Center System very recommend this

Comments: We use Hodu for manage Call Center , it provide great result because of it easy use and understand of the system that make the agent to easy to manage their daily work more easily.

Pros:

it easy to use and understand and most importantly the price is very acceptable, the system have a lot of feature , and we can easily to self learn because of the easy design of system that help even user that don't have much knowledge in relate field to understand .

Cons:

Because of the difference of country that I use, so the language of the system is in English not in my Language( that is Khmer).

HoduCC is Full of Features

Pros:

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Cons:

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Contact center for varying business sizes

Comments: Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner

Pros:

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

Cons:

As of Now there is nothing to Dislike about HoduCC,

one software have all functions of call center

Comments: Make more customer satisfaction

Pros:

Omni-channel easy to use and more liable to use

Cons:

Run on Free OS, CentOS is free license for enterprise companies, it is a concern of security and support

A Premium contact Center Software for any organization

Pros:

In searching for a premium contact center phone platform, I found the available options to be less than satisfying. After learning about HoduSoft’s product, I had several calls with their team and was given access to a demo system. I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price. Working with their team has been no different than working with someone officed in the same building as me. Communication and customer service is second to none. I look forward to working with HoduSoft on many more future products.

Cons:

No, There are nothing about that I dislike.

Good voice solution to recommend

Comments: Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros:

It has multiple options for login purpose depending upon your need

Cons:

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

HoduCC review

Comments: Nice guys, reliable software, reliable customization services, good support services

Pros:

Very stable Low hardware requirements Bandwith efficient

Cons:

Some CC Features missing, User interface needs some rework, Repot generator is very basic

completed Omni Channel contact center pbx

Pros:

Build in CRM with Omni Channel feature such as Calls, email, social media, whatsapp that can manage easily in one system.

Cons:

The license only provided perpetual instead annual so it more CaPex then Opex.

Excellent solution

Comments: Excellent

Pros:

Great product with excellent customer support

Cons:

Not applicable. We liked the application