storEDGE Management Software

Easy-Use

Comments: I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized.

Pros:

It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively.

Cons:

I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency.

David Leo (Review)

Pros:

Simple operation easy to understand software.

Cons:

Unable to move the paid to date. I can"t think of any Cons at this point.

StorEdge is going down hill quickly thanks to STORABLE and [SENSITIVE CONTENT HIDDEN]

Comments: StorEdge was GREAT in June 2016-2017 because they always answered the phone and helped us get past problems. Starting in 2018 their Help Desk began to decline and could only tell us "we are working to correct the problem" with no time table to fix issues. In 2019 the wheels fell off. Anything that was good about StorEdge is now gone. The company was purchased by is [SENSITIVE CONTENT HIDDEN] ([SENSITIVE CONTENT HIDDEN] of Sparefoot and Storable) and customer service is now 100% gone and useless. Now STORABLE owns 5 companies: SiteLink, StorEdge, Select Merchant Services, PAYA, and two other credit processing companies. They have a created a MONOPOLY that is causing harm and disfunction to all of these once great companies. It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money.

Pros:

StorEdge is pretty easy to use and find your way around the software. When we were first started with the software 4 years ago it WAS speedy and their customer service WAS amazing. NOT ANY MORE!

Cons:

1. Since they have been bought out by [SENSITIVE CONTENT HIDDEN] at Sparefoot/STORABLE their customer service has been non-existent. Their HELP DESK is a joke. They have 7 employees to "Help" 4000+ storage locations. 2. I had double billing using autopay on two different months in 2019. I had to spend 9 hours voiding over 200 autopay transactions, and three days making phone calls apologizing to my tenants. 3. Their TASK bar is non-functional and useless. 4. They do not have a function for "prorated move-ins" 5. Storable Company now controls SiteLink, StorEdge, and all 4 credit card processing companies that they work with - Storable now sets the credit card processing rates! It is a total MONOPOLY! 6. Their automated emails/text messages will get stuck in "pending" and will not always go out to customers even though their software said it has. StorEdge will no longer work to fix problems because they no longer communicate with their customers and Storable raised our rates even though I'm doing more work now that the StorEdge software is failing in autopay, communication, and customer service.

Office Manager

Comments: my experience has been good for all my questions and learning of how the software works and integrates to our rental property

Pros:

The customer service is always friendly and patient when issues or questions happen

Cons:

So far the most frustrating is the automatic payments not being posted correctly to some customers account.

User Friendly

Comments: Overall the software is good. I would recommend it to other companies.

Pros:

The software is user friendly. I would recommend it.

Cons:

The software is glitchy, I think the updates are quick fixes to the glitches.

This is a very good program

Comments: Everything is pretty self explanatory. But when I do have issues they are easily resolved.

Pros:

Ease of use. I am pretty much self taught on this. When I do have an issue the customer support is great.

Cons:

van't think of any cons But I can say the site could be a different color.

good review

Comments: nice easy and easy to learn great learning

Pros:

easy to use nice and reliable easy access

Cons:

nothing just trying to get to certain things

storEDGE Management Software Review

Pros:

We thoroughly enjoy using the storEdge software. We decided to swap to this software after many years of keeping up through a different operating system that was not intended to be used for self-storage. The billing features, payment reminders, customer support are some of our favorite assets available through our system. This product is very user friendly on both ends—for the customer and the administration. Once we decided to swap to this product it was not difficult at all to integrate the new system into our existing business.

Cons:

There are a few report features that are difficult to find and run for year-end/ tax purposes. The current renters sometimes have an issue with logging in or knowing their username and/or password. Overall storEdge is very user friendly on both ends of the system.

Very happy with our upgrade

Comments: Overall we have been very satisfied with Storedge. It has made it much easier to keep track of delinquent tenants and the amount of automated reminders has increased the amount of our tenants who keep up with their bills.

Pros:

Switching from Syrasoft to StorEdge has been like night and day. StorEdge makes our day to day tasks so much simpler and it runs much more efficiently. Just about everything is automated and the software itself is very simple to understand and use. Everything is pretty self explanatory once you get used to where certain settings and tasks are.

Cons:

There are a few aspects of Storedge that leave something to be desired. For instance, the tenant portal is not great. For some reason autopay settings are not anywhere in billing information so tenants have no idea when they update their payment methods that they're being taken off of autopay unless they go to a different part of the site to re-enroll.Also, it was initially very convenient that tenants could update their own contact information until we realized that meant they could also change the name on the account without re-signing a lease, which put us as a facility in a very difficult place legally when it comes to auctions and sending accounts to collections. Unfortunately there's no way to choose what info tenants can and can't update themselves- it's all or nothing.Another thing we think could use improvement would be sending emails. There's no way to see a preview of an email you're going to send a tenant to make sure the auto-fill fields populate correctly unless you send the email first and THEN you can see how it turned out. As far as billing goes, a major issue we recently ran into is that if a tenant is pre-paid months ahead and receives a rate increase, the rate increase will not go into effect until their prepaid credit runs out. If that tenant is consistently paid ahead, the rate increase will just never go into effect.

Awesome Product

Comments: Very easy to follow and understand, Everything a Manager needs at their fingertips.

Pros:

All the tools it gives us to do our job.

Cons:

Can not really think of a con at this time.

Overall Good Software - Worst Support!

Comments: Thankfully I have had previous experience with this software so most tings I am able to figure out on my own. But again, the customer service is non existent with this company. The workers who are higher up in the company are nice and respectful, but those that they hire to work in the tech support are just flat out rude with every interaction. Do to the lack of customer service, I would not recommend this software to anyone, because after the completion, with will be reaching out to them often.

Pros:

Software is overall easy to use and is straight forward. There are a lot of features to make tasks easier, lots of shortcuts. Overall a great management software with room to grow.

Cons:

For starters, the support is the worst I have ever experienced. The support techs are extremely rude, disrespectful, and if presented an issue beyond basic they pass it off to someone else. The setup process was a nightmare, a lot of information was lost, it was not thoughtfully planned out, and it messed with our business operations for nearly 3 months. The accounting side of the software is a hit or miss, overall it is easy and straightforward, but if there is a mistake, you are not able to make any changes within the system, and you are stuck with having to contact support, who are again, very rude and unhelpful.

Fantastic ease of use!

Comments: Its a bit different switching to the training module when some of the things are slightly different or options are or are not avail. I never know if that is something that we as Managers dont have access to or if its something that was purposely chosen by corporate to deny etc. I wish there was an option to either notify corporate that the store was needing X done or Y looked at or...sometimes as a facility Manager we dont know what options have been denied by corporate -or that they X option is even available or Y option could satisfy an issue we may have here at the office. Perhaps corporate doesnt realize either how /if that one thing could work? It would be helpful to have a dropdown list of explanations briefly of each button if needed.

Pros:

Integration was easy. Product help was always available. It was easier to learn than Yardi when I started here. I learn something new every time I read through the help section.

Cons:

It would be helpful to have a dropdown list of explanations briefly of each button if needed. Then if still needing explanation then a link to the section whwere we find that particular subject ,

Software is simple yet provides a lot of functionality

Comments: We have had a good experience with Storedge and takes a lot of guess work out of managing a Facility.

Pros:

One stop software. Handles everything but the gate and in that aspect it communicates well with the software for the gate.

Cons:

I really have not experienced a down side to the functions.

storEDGE is a user-friendly product! Highly recommend!

Pros:

The dash board is a great tool. Everything that is needed is at one glance!

Cons:

The red exclamation point used to notify us that an overlock needs to be removed, they have taken it away and I am not certain why. Also, not being able to see an individuals access to the property. I wish it could be separated and sorted by individual users.

User Friendly

Comments: I'm glad the owner chose this software over others to make the management of our facility time efficient.

Pros:

It is extremely easy to learn and navigate.

Cons:

Sometimes it's hard to solve a problem on my own using the storEDGE help website. However, the support team is always friendly and accommodating.

StorEdge Rocks!

Comments: It is essential in customer management.

Pros:

User Friendly and easy to navigate. The dash is so easy to understand!

Cons:

Some of the features require too many steps.

Software Management

Comments: More secure with my portfolio

Pros:

Very easy to use product with nice feature

Cons:

Very satisfied and will see more updates with the time

Fulfills our needs

Comments: It makes taking payments easy and customers paying their own invoices easy as well.

Pros:

It is very user friendly. The site is easy to navigate.

Cons:

Harder to use on a mobile device. I wish there was an app.

Makes Storage Facility Management simple.

Pros:

The best part of StorEDGE is its ease of use. We chose StorEDGE to run our first storage facility and we could not be happier with our choice. The ease with which the program operates makes it extremely simple to onboard new people to use the system. Also, we rarely have billing issues with our tenants as they almost all choose to use the autoplay feature and the ones that do not get email reminders both ahead of all payments that are due and again if they do not pay by the due date. This has been made running a storage facility far less stressful than we were expecting.

Cons:

The only CON would be the mobile site. I wish there was an app to use. My cell phone is huge, so I am able to navigate the site easily, but some other employees struggle a bit using their cell phones.

Its only getting more advanced and easy to use day by day.

Comments: My overall experience with Storedge only gets better by the day and that is because they are very proactive with making the software better by the day. I wasn't to sure about the program when i first started using it but they have made many awesome updates and advances and continue to make things easier managing self storage facilities.

Pros:

From my experience with storedge, is how clean and advanced of a program it is. Its very user friendly and with the universal search bar per facility, it makes life way easier when you have a few hundred tenants to work with. I was skeptical on a few different things when i first started using the program, there were a few things that i think could have been made more up to date. That is what i found over time to be such a great aspect to using Storedge is how proactive the advancement in the software is. They have made and continue to make advancements with integrations that make managing stage facilities much easier. Plus i the customer service is always very friendly and knowledgeable when it comes to navigating the software.

Cons:

Being that they seem to have a great deal of knowledge when it comes to the software program, it doesn't however seem they have a great deal of knowledge about self storage facilities. There are a few bugs here and there that get frustrating because of that. They are proactively working those bugs out and are constantly updating either fixes or new updates all the time. They do not have a mobile application that i personally would love to have. Since its based back east being that they are 3 hours ahead, if i have any issues and need to reach customer service after 2 pm pacific time they are closed at 5 pm Eastern. i do wish they could stay open a bit longer.

Great Product - Always room to improve

Comments: Daily tracking measurements, ease of access

Pros:

I like the ease of use. I think that the creators of StorEdge truly know how to create a management platform and they customize their platform and reports to the needs of different customers which I think is really impressive because every owner and operator is focusing on different things at the end of the day and have different priorities.

Cons:

While I think that StorEdge has their technology and evolution to keep up with industry standards down pat, I do think they have a long way to go in terms of aligning better with the goals of the industry. They need more storage-centric people who have been in the industry for years and know how the field works in order to become the best.

Tech support stinks

Comments: Have been very happy with all aspects of the software

Pros:

I have been happy with the use of the sofware

Cons:

I have been unable to log in to my software for going on 48 hours. This is not acceptable. I feel as though [SENSITIVE CONTENT HIDDEN] in tech support has had more than enough time to get me back on line. Last communication with him was 16 hours ago. Perhaps you are closed on Saturday. If this is the case I would have thought someone would have made this priority as we were down all day yesterday. We had the same problem the day before and it was corrected rather quickly by [SENSITIVE CONTENT HIDDEN]. Does this not show in our record to maybe assist the next technician? In wrapping up I feel like my case was just swept under the rug and the monkey was being put on my back.

Decent option for property management but not a favorite

Pros:

I like that it's web based so that if the property loses power or internet we can continue on with our cell phones accessing the site. Reports are useful and thorough.

Cons:

Overlocks are hard to catch as they don't pop up where you can see them. Operation is kind of clunky as everything is spaced out in places that aren't logical or convenient.

Do not buy StoreEdge products!

Comments: No problems were solved by storedge, only created.

Pros:

The interface and software seemed fine during the demo.

Cons:

We have had nothing but problems setting up our data and almost every component of the software. The implementation team is definitely not trained in data. We were supposed to have features like phone integration, transfer of autopay from previous vendor, and access to the gate controller. None of these happened. Countless customers have wrong info and are locked out of the facility. We wanted to switch to storedge to save work and time but this has been nothing but a headache due to incompetence.

Nothing but great things

Pros:

It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.

Cons:

In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing