--- description: Learn more about Front price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.co.za/software/132901/front Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/132901/front?page=2) > Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. > > Verdict: Rated **4.5/5** by 286 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Front? Technology, financial services, logistics, manufacturing, professional services, and travel industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 286 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Front - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $25/per user/per month for minimum 2 users and maximum 10 users (billed annually) Professional: $65/per user/per month with a maximum 50 users (billed annually) Enterprise: $105/per user/per month for minimum 10 users (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, Finland, France, Germany, Greece, India, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands and 11 more ## Features - Alerts/Notifications - Automated Routing - Autoresponders - Business Process Automation - CRM - Calendar Management - Call Center Management - Call Routing - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Customer Engagement - Customer History - Drag & Drop - Email Management - Email Tracking - Employee Database - Employee Directory - Engagement Tracking - Feedback Management - Inbox Management - Issue Tracking - Knowledge Base Management - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Notes Management - Onboarding - Performance Management - Performance Metrics - Quality Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Support Software - SMS Messaging - Surveys & Feedback - Task Management - Team Management - Transcripts/Chat History - Two-Way Audio & Video - Usage Tracking/Analytics - Video Chat - Visual Analytics - Workflow Configuration ... and 53 more features ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Email Management Software](https://www.capterra.co.za/directory/30553/email-management/software) ## Related Categories - [Email Management Software](https://www.capterra.co.za/directory/30553/email-management/software) - [Collaboration Software](https://www.capterra.co.za/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Team Communication Software](https://www.capterra.co.za/directory/31033/team-communication/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Front Row Seat\!" — 5.0/5 > **Mai** | *28 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. > > **Cons**: Haven't found any cons yet\! It's already seeming like a better option than Hiver, which we were also considering. > > Front feels like a one stop shop\! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. ----- ### "Great to use, not so fun if you leave" — 4.0/5 > **Matt** | *19 March 2025* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Front felt complete and allowed for me to access all channels in one inbox saving so much time > > **Cons**: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform > > Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do\! ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *03 February 2026* | Machinery | Recommendation rating: 0.0/10 > > **Pros**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Cons**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- ### "Front is a 10/10" — 5.0/5 > **Dennis** | *23 July 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. > > **Cons**: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. > > My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. ----- ### "Front changes the game" — 5.0/5 > **Julie** | *29 December 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. > > **Cons**: Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. > > My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data