---
description: See the list of the best Customer Support Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Support Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software)

# Customer Support Software

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> Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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## Products

1. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
2. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.
5. [Intercom](https://www.capterra.co.za/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
6. [TeamSupport](https://www.capterra.co.za/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
7. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (702 reviews) — Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking.
8. [Lime Connect](https://www.capterra.co.za/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
9. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
10. [CXone Mpower](https://www.capterra.co.za/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
11. [Smartsupp](https://www.capterra.co.za/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp
12. [Front](https://www.capterra.co.za/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.
13. [Yonyx](https://www.capterra.co.za/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,
14. [Help Scout](https://www.capterra.co.za/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
15. [Tempo Timesheets](https://www.capterra.co.za/software/190126/tempo) — 4.3/5 (222 reviews) — Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly.
16. [Issuetrak](https://www.capterra.co.za/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial.
17. [Wati](https://www.capterra.co.za/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
18. [HelpCrunch](https://www.capterra.co.za/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\!
19. [Zight](https://www.capterra.co.za/software/154298/cloudapp) — 4.6/5 (185 reviews) — Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
20. [Vivantio](https://www.capterra.co.za/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
21. [Kayako](https://www.capterra.co.za/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
22. [Textline](https://www.capterra.co.za/software/168213/textline) — 4.9/5 (168 reviews) — Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication.
23. [Tiledesk](https://www.capterra.co.za/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
24. [ServiceNow Customer Service Management](https://www.capterra.co.za/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
25. [Hiver](https://www.capterra.co.za/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.co.za/directory)

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Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.co.za/software/136909/help-scout","@type":"ListItem"},{"name":"Tempo Timesheets","position":15,"description":"The #1 time-tracking app in Jira. Stop losing time and start gaining insight with automated time-tracking powered by AI. Elevate customer support and produce reliable data for reporting, invoicing and accounting.\n\nTimesheets by Tempo makes logging time easy, fast, and efficient. Intelligent suggestions speed up the time logging process, improving user adoption, and visibility for management.\n\nEasily track all billable time for invoicing and measure and report on CAPEX and OPEX with precision.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b9fa6f-299a-4064-9622-1d4f48a14d09.png","url":"https://www.capterra.co.za/software/190126/tempo","@type":"ListItem"},{"name":"Issuetrak","position":16,"description":"Make an impact with your customer support team abd watch efficiency skyrocket when you pair licensed agents with ticket management software that empowers free users. (Spoiler alert: you won’t find this anywhere else.)\nIssuetrak will maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. You'll also gain visibility into repetitive issues, SLAs, and more. Cloud and on-premises hosting are also available. \nGrow alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.za/software/16499/issuetrak","@type":"ListItem"},{"name":"Wati","position":17,"description":"Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.\n\nUnlock Revenue Growth with Wati, your AI co-pilot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.capterra.co.za/software/204314/wati","@type":"ListItem"},{"name":"HelpCrunch","position":18,"description":"HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.\nFeatures include:\n- Live Chat\n- Chatbot\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.co.za/software/146516/helpcrunch","@type":"ListItem"},{"name":"Zight","position":19,"description":"Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.\n\nZight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/712bff43-24d1-4cb5-8e01-39b18f5992a2.png","url":"https://www.capterra.co.za/software/154298/cloudapp","@type":"ListItem"},{"name":"Vivantio","position":20,"description":"Elevate beyond traditional ticketing to a support platform that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations. With Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.za/software/132880/vivantio","@type":"ListItem"},{"name":"Kayako","position":21,"description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.co.za/software/80775/kayako","@type":"ListItem"},{"name":"Textline","position":22,"description":"Textline is a business texting software that centralizes team communication across departments. It features a universal inbox for managing SMS, webchat, and social media messages in one place. Textline supports real-time, personalized conversations with two-way texting and group messaging for coordinated team responses. It offers automated workflows and text templates to save time and ensure consistent communication. \n\nPerformance tracking tools provide insights into team efficiency and trends. The platform is SOC 2 certified and HIPAA compliant, ensuring customer data protection. Textline integrates with popular business apps and supports multiple phone numbers for different departments. Customizable automation allows businesses to create tailored workflows, auto-assign messages, and set up triggered responses based on specific criteria.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/758e7f29-4f46-4631-b5b8-f5cf5fabf3aa.png","url":"https://www.capterra.co.za/software/168213/textline","@type":"ListItem"},{"name":"Tiledesk","position":23,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.co.za/software/187541/tiledesk","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":24,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.za/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Hiver","position":25,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. Teams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.za/software/142975/hiver","@type":"ListItem"}],"numberOfItems":25}
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