Genesys Cloud CX vs CloudTalk

US$75.00/month

US$34.00/month

• Ease of Use

  4.4 (241)

• Features & Functionality

  4.2 (241)

• Customer Service

  4.0 (241)

• Value for Money

  4.1 (241)

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• Ease of Use

  4.5 (263)

• Features & Functionality

  4.3 (263)

• Customer Service

  4.3 (263)

• Value for Money

  4.2 (263)

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Genesys Cloud is for everyone! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

• Auto-Dialer
• Automatic Call Distribution
• Blended Call Center
• Call Tracking
• Computer Telephony Integration
• Customizable Reports
• FCC Compliance
• KPI Monitoring
• Monitoring
• Real-Time Data

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• Auto-Dialer
• Automatic Call Distribution
• Blended Call Center
• Call Tracking
• Computer Telephony Integration
• Customizable Reports
• FCC Compliance
• KPI Monitoring
• Monitoring
• Real-Time Data

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat